FS Business Consulting - Customer Business Transformation - Senior Manager

at  EY

GENERAL INFORMATION

Location: Dublin
Available for VISA Sponsorship: YES
Business Area: Customer & Business Transformation
Contract Type: Full-Time – Permanent
EY is in a great place today. We’re helping more clients, in more places, tackle more of their toughest challenges than ever before. The exceptional career experience you’ll have at EY will be unlike any other because of our exceptional and diverse people. We empower our people by offering the culture, the tech, the teams, the scale, the challenges, the learning and the relationships for you to personalize and build your career.
We offer a broad range of experiences that enable our people to grow professionally in a personalised way, while fostering a culture of global teaming and integration. We offer a range of leadership development programs, nurturing transformative leaders and behaviour that helps our people lead and inspire at EY and beyond. We are re-defining traditional career journeys and offering a range of diverse options for EY people to achieve success as defined by them and building strong foundations for future endeavours.
Do you have a passion for helping organisations maximise operational efficiency, embrace the digital agenda and create great customer and employee experiences? Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry? Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?
At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future. We are currently seeking to hire into our Business Transformation Customer Team at Senior Manager.

YOUR KEY RESPONSIBILITIES

• Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery
• Understand EY’s service offerings and actively identify opportunities to better serve clients across our range of services
• Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking, and lean process improvement to help our clients drive profitability and performance improvement through their business operations
• Identify areas for process improvement across existing ways of working be it system, process, or people changes
• Effectively analyse and define business requirements through stakeholder engagement and reviewing existing processes
• Manage people and project teams & engage directly with senior client stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions.
• Be involved in projects across the end-to-end project lifecycle, from business case development to project execution and close-out.
• Ability to communicate complex ideas effectively, both verbally and in writing
• Help identify problems, opportunities and ideate methods for improving existing business processes and workflows
• Helping to shape creative and innovative solutions to address client issues
• Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required
• Demonstrated ability to manage, supervise and develop others, effectively communicate, manage budgets, timelines, and plans, manage client expectations, deliver quality projects
• Working confidently with clients, to support building ‘trusted advisor’ relationships
• Stay abreast of latest Financial Service industry trends to drive innovation

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Excellent client relationship management skills, gained through prior consulting roles or within financial services / technology organisations
• Minimum of 8-10 years in delivering transformation programmes in Financial Institutes
• Strong verbal and written communication, with experience in presenting to key senior stakeholders
• Understanding of trends and implications on the Financial Services industry
• Be professional, quickly establishing personal credibility and demonstrating expertise