FSE Eastern Europe & Africa

at  Smiths Detection

Company Description
Our goal is simple: to provide safety, peace of mind and freedom of movement.
Smiths Detection is the global leader in the manufacture and service of detection and screening equipment and technology for aviation, ports and borders, urban security and military applications.
Renowned for its world-class expertise, best-in-class products and services, Smiths Detection is trusted by customers across all industries to help make the world a safer place. Our mission is to use technology to develop innovative solutions and services that protect life, safeguard society and support the free movement of people and goods.
Job Description

JOB DESCRIPTION

As Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on products serviced in the field and displays proficiency in servicing either the Trace or X-Ray product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed. Troubleshoots, services, installs (deploys) and repairs either Explosive Detection Systems (EDS) Explosive Trace Detection (ETD) equipment or (CXS) and (CIS) Systems at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.

TECHNICAL KNOWLEDGE AND SKILLS

• Willingness to travel extensively across Eastern Europe and Africa
• Valid passport and ability to obtain necessary visas for international travel
• Technical knowledge of the product
• Industrial electronic/automation technician qualification or Engineering degree
• Good knowledge of pc and network
• Knowledge of basic Linux, QNX and DOS commands
• Good Experience on PLC and Industrial Automation
• Flexibility and willing to travel (85% to 90% of time)
• Problem solving
• Technical knowledge
• Fluency in English; additional regional languages are highly desirable
• Be enterprising
• Customer oriented
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once
• Excellent customer service skills and the ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Possess outstanding telephone skills
• Ability to lift item up to 50 lbs. unassisted
  Additional Information

Please refer the Job description for details