FT Associate Lead

at  Hudsons Bay

Location: Winnipeg, Manitoba, Canada
Category: Stores
Job Opened: August 7th, 2024
Education:
Job Number: R-108936
Job Type: Regular
Remote: No

• Build and maintain long-term relationships with our customers, providing an exceptional shopping experience which includes; greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions and additional product information by offering alternative options.
• Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service
• Provide coaching and training to associates on the team and throughout the store as needed
• Execute activities related to store initiatives to offer customers additional products and services related to merchandise category mix
• Support in proper zoning and scheduling of associates within the department and make adjustments as required based on changing priorities
• Empower associates to provide solutions for customer inquiries escalating when necessary
• Execute on all corporate policies and procedures including Occupational Health and Safety and Loss Prevention
• Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways.
• Relied upon by peers and teams as a role model for this trait. Has a clear view of how the different abilities, backgrounds and cultures of team members work together. Takes an active interest in coaching and mentoring others.
• Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.