FT Day Imaging Records Clerk

at  WellStar Health System Inc

FACILITY: PAULDING HOSPITAL

Wellstar Paulding in Hiram, Georgia is seeking a FT Imaging Records Clerk. The days and hours for the position are Monday, Wednesday and Thursday from 6:30a - 7:00p - this position will receive evening and weekend shift differentials. The Imaging Records Clerk functions under the direction of the Chief Technologist, Medical Imaging Manager and/or Director Diagnostic Services. The Records Clerks assist with providing exam reports to physicians, distribution of phone calls for the department and a variety of clerical tasks that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment.
Core Responsibilities and Essential Functions:

Support Staff Services

• Digitize analog films as necessary for radiologist interpretation.
• Fax results as needed
• Mail out necessary reports if needed
• Burn CDs and films to distribute following the proper ID protocol
• Monitor phones and assist physicians from film library and from Radiologist Reading Room.
• Calls appropriate staff when oral contrast distribution is needed.

Monitor and answer department phones

• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique.
• Successfully transfer calls
• Distribute calls where needed (Radiologist, modalities, etc)
• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner
• Clear all phone messages left on a daily basis.

Clerical Tasks

• Knowledge of the Addendum process
• Check mail daily in both locations and process to the appropriate modalities
• Knowledge of checking our images upon patients or physicians request to follow the DPP policy.
• Verifies patient orders in Epic and calls physicians to retrieve them as needed
• Notifies appropriate modality when verbal orders are needed
• Copy and fax, sort mail, hand out reports and memos
• Help other office workers, physicians and technologist.
• Knows how to digitize film.
• Checks for patient orders prior to arrival. Call physician offices for orders.
• Release reports to patients upon request. Ability to work in a PACS/RIS environment
• Knowledge to navigate in PACS, Epic and other computer programs pertinent to job.
• Knowledge to order and cancel exams as needed.
• Knowledge of printing and faxing reports to referring physicians and document data in PACS
• Ability to Import/Export images to PACS
• Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure

Patient Satisfaction

• Utilize proper AIDET techniques
• Meets Service Recovery and Customer Service Guidelines as needed.
• Performs patient advocate role for families and patients while in the Womens Imaging Department.
• Identify patients by utilizing 2 patient identifiers.

Required Minimum Education:

• High School Graduate Required

Required Minimum License(s) and Certification(s):

• All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s): n/a

Required Minimum Experience:

• Minimum 1 year hospital/medical experience Preferred

Required Minimum Skills:

• Demonstrate excellent communication skills and handwriting.
• Must be able to communicate and understand verbal and written English language and display a positive attitude while working independently.

• Knowledge of the Addendum process
• Check mail daily in both locations and process to the appropriate modalities
• Knowledge of checking our images upon patients or physicians request to follow the DPP policy.
• Verifies patient orders in Epic and calls physicians to retrieve them as needed
• Notifies appropriate modality when verbal orders are needed
• Copy and fax, sort mail, hand out reports and memos
• Help other office workers, physicians and technologist.
• Knows how to digitize film.
• Checks for patient orders prior to arrival. Call physician offices for orders.
• Release reports to patients upon request. Ability to work in a PACS/RIS environment
• Knowledge to navigate in PACS, Epic and other computer programs pertinent to job.
• Knowledge to order and cancel exams as needed.
• Knowledge of printing and faxing reports to referring physicians and document data in PACS
• Ability to Import/Export images to PACS
• Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedur