FT- Senior Clinical Case Manager- PG

at  Connective Support Society

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

KEY ACCOUNTABILITIES

• Provides direct support in external clinical information, behavioral and support planning, and communication with external stakeholders.
• Participates in high level case planning and conference with reference to service recipient internally and externally
• Leads, plans, develops, implements, and evaluates new or redesigned staffing plans, services and programs to support clinical improvement and service delivery.
• Supports the design, implementation, and ongoing quality improvement of a culturally safe, sustainable, and successful team-based care service mode.
• Integrates collaborative development, evaluation, and refining of team communication, leading regular team meetings or and associated follow up, and developing and managing effective team workflows.
• Leads development, implementation, management, and ongoing quality improvement of systems and processes to monitor and manage quality performance, critical incidents, and end-user feedback or complaints.
• Plans, manages, and evaluates clinical service operations including scheduling for planned absences, responding to unplanned absences, workload and performance monitoring and evaluation, and creating overarching clinical service delivery schedules and staff rotations based on operational requirements.
• Participates in the development, evaluation and refinement of tools and methods to improve efficiencies and effectiveness in service delivery, including clinical guidelines, policies, and standard procedures. Ensures clarification of roles, adherence to accreditation, regulation, and practice standards, and safe delivery of care.
• Researches and explores new service opportunities including recruitment of program personal
• Collaborates and problem-solves with program staff and other health care team and community professionals/agencies, assessing the urgency and appropriateness of service needs, triaging as necessary to mitigate delays.
• Investigates and identifies systematic gaps in service delivery and develops strategies to gain access or navigate client specific service needs.
• Consults with individuals about their symptomology, medication, and activities of daily living to contribute towards the service user’s ability to function and thrive on a day-to-day basis and within the community
• Attends and collaborates in program training seminars and workshops to support skill acquisition for program management and staff

EXPERIENCE AND SKILLS

• A relevant degree, diploma or certificate, or combination of education and experience, preferred Master’s Degree in Social or Behavioural Sciences or combination of experience and education (Other disciplines such a Registered Nurse will be considered)
• At least five years of related/transferable experience
• Strong skills with Microsoft Office and other meeting and webinar platforms
• Ability to manage time efficiently, high level of accuracy, and attention to detail
• Ability to establish and maintain effective and professional working relationships with team members, clients, partners and stakeholders
• Strong communication skills (listening, verbal and written)
• Comprehensive knowledge and demonstrated ability to apply case management principles
• Broad knowledge of case management and practice within a client and family centred care model for clients with complex health care needs
• Comprehensive knowledge of evidence-based practice related to care of clients needing supportive case management
• Demonstrates ability to problem solve using sound judgement in applying critical thinking skills within safe limits of client care
• Demonstrated ability to plan, organize and prioritize work in collaboration with others

REQUIREMENTS

• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully pass a reference check
• Current Emergency First Aid Certificate
• Valid driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
  Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

This position will provide direct clinical support to the clinical team and residents of the Northern BC Therapeutic Community. The role will be key in consolidating clinical communications and development of integrated service supports to programs, addressing complex crises involving both psychological and environmental components.