FTL & Charter Manager

at  Rhenus Group

SKILLS & EXPERIENCE

• Minimum of 5 years of experience in freight forwarding, logistics, or supply chain management
• Familiarity with import/export procedures and customs clearance processes in multiple regions.
• Fluency in additional languages is a plus but not essential
• 2 years experience in a supervisory or managerial role
• Certification in Freight Forwarding, such as FIATA or equivalent.
• Proficient in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).

• Manage Freight Operations: Oversee the end-to-end process of freight forwarding including coordinating the transportation of goods, ensuring that shipments are completed on time and within budget.
• Vendor and Supplier Management: Develop and maintain relationships with carriers, shipping lines, customs brokers, and other key service providers. Negotiate contracts, rates, and service levels with suppliers.
• Regulatory Compliance: Ensure all shipments comply with local and international laws, customs regulations, import/export controls, and trade documentation.
• Documentation and Record Keeping: Oversee the preparation and review of all required shipping documentation, including CMR’s / bills of lading, commercial invoices, certificates of origin, and customs declarations.
• Cost Optimisation: Monitor freight expenses, identify opportunities for cost savings, and ensure the most efficient routing and consolidation of shipments.
• Team Leadership: Supervise and mentor a team of Charter Customer Solutions Operators, ensuring their development through regular 1-2-1’s and appraisals, and providing guidance in daily operations and decision-making.
• Customer Service: Serve as the primary point of contact for key customers regarding shipment status, delays, or issues. Address customer concerns and ensure high levels of satisfaction with freight services across the branch
• Problem Resolution: Proactively address and resolve any challenges that arise, such as delays, lost shipments, or customs issues, ensuring minimal impact on business operations.
• Reporting and Analysis: Prepare regular reports on shipping performance, cost analysis, and key performance indicators (KPIs). Analyse trends to drive improvements in operational efficiency and service delivery.
• Process Improvement: Continuously review and streamline logistics processes and systems to enhance operational efficiency, reduce costs, and improve customer satisfaction.
• Administration: Ensure timely invoicing of all shipments across the branch
• Holiday Cover: To provide holiday cover for the Branch Manager and take on additional responsibilities as required to ensure the branch continues to function without interruption.
• Travel: Occasional travel may be required