Fulfilment Lead - NSW

at  Eco Outdoor

OK, YOU WANT TO KNOW WHAT YOU’RE GETTING YOURSELF INTO? LET US INTRODUCE OURSELVES.

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We’re constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.
We employ around 130 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention, regular development opportunities and a passionate culture grounded in connection and involvement.
We’re a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values – Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up – which are deeply ingrained in our culture. Basically, we’re all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That’s good for humans and good for business.

• Team Leadership: Lead and mentor a team of 5 in Sydney, fostering talent and ensuring a positive, motivating environment
• Cross-Department Collaboration: Represent the fulfilment department and build strong relationships, especially with sales, to achieve team and business goals that you help set
• Post-Sale Excellence: Continuously improve our approach to post-sale issue prevention and resolution, mentoring your team to handle complex matters effectively and ensuring positive customer outcomes
• Customer Experience Innovation: Be curious and innovative in creating and driving customer experience strategies, integrating insights from other leaders to cultivate customer loyalty
• Logistics Partnership Management: Maintain and establish new partnerships with local logistics third parties to streamline operations, strengthen processes, and ensure excellent service at a fair pric