Fulfilment Operations Team Leader

at  IKEA

WHAT YOU NEED TO KNOW

• Developing and securing fulfilment of affordable core services offer which meets and even exceeds customer expectations.
• Responsible for you assigned teams performance to secure a high performing daily operations connected to service fulfilment on the market including planning, execution and follow up of operations, relevant negotiations, IWAY and legal compliance.
• Accountable for assigned team’s performance to secure short-, mid-term and long-term development of existing service partners and that all internal and external service partners have the knowledge to perform their tasks to represent IKEA well and provide an excellent quality in the meeting with the customer
• Accountable for assigned team’s performance in ensuring short and mid-term capacities and resources in the market’s service fulfilment network to provide seamless shopping experience with great quality for the many people
• Accountable for assigned team’s contribution to the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment.
• Collaborate with the Market Service Fulfilment Manager to lead, coach and develop assigned team to secure an inspiring and motivating environment where people and talent are continuously developed including long-term competence building, succession planning and diversity and inclusion.

JUST SO YOU KNOW

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)

Extended health, dental, and vision coverage (for you and your family)

• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/salary for this position is $ 58,960.
In the IKEA world, this position is officially referred to as Fulfilment Operations Team Leade

Please refer the Job description for details