Full-Stack Engineer - Insights

at  Frontapp

Location
Santiago, Chile, Remote, Argentina
Employment Type
Full time
Location Type
Remote
Department
Engineering
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In’s 100 Best Midsize Places to Work in SF 2025, Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine’s 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As part of the Insights team, you will be responsible for accelerating the growth of the Analytics feature set of the product. This team serves our managers and decision-makers by providing valuable and meaningful learnings to let them excel and scale their business. We’ve developed our own Business Intelligence engine in-house to provide valuable insights around team performance and collaboration. We also know data, when presented poorly, can feel overwhelming - so we spend a lot of effort on ensuring we deliver a UI that’s beautiful, clear and intuitive.What will you be doing?

• Collaborate closely with product managers, product designers, and other engineers to deliver on our product roadmap, turning rough specs into features for analytics.
• Deliver value to our customers by providing them with new, relevant insights about their teams and business.
• Evolve our UI, finding new ways to visualize data to delight our users.
• Make Front more reliable by scaling our data ingestion engine as we grow our customer base.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

• Product-minded: committed to building the best user experience
• Fullstack experience: you have some experience on both the frontend and the backend
• 2+ years of industry experience as a software engineer, ideally working on complex software systems.
• Exposure to some modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
• Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism.
• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
• Full professional English proficiency

• Collaborate closely with product managers, product designers, and other engineers to deliver on our product roadmap, turning rough specs into features for analytics.
• Deliver value to our customers by providing them with new, relevant insights about their teams and business.
• Evolve our UI, finding new ways to visualize data to delight our users.
• Make Front more reliable by scaling our data ingestion engine as we grow our customer base