Full Stack Software Engineer (Platform)

at  Frontapp

Location
Santiago, Chile
Type
Full time
Department
Engineering
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine’s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are looking for an experienced full-stack engineer to join the team responsible for the platform and APIs that power over 100 partner integrations, thousands of custom workflows, and millions of API requests per day. By enabling customers to take advantage of backend automation and build bespoke UIs within Front, your work will be the foundation of Front’s mission to empower businesses to provide tailor-made service at scale.
Today, we have 100+ out-of-the-box integrations offered on our App Store and over 2400 custom-built apps in private customer instances. As a member of the Developers Platform team, you’ll be responsible for building the next generation of integrations for our partner developers and customers. This includes ownership of Front Platform, which allows customers to create and manage their s directly in Front. We build the systems behind the Core API, plugin SDK, and lifecycle framework. More recently, we have focused on no-code solutions which help customers bring in third-party data to power their workflows within Front.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

• Product mindset: committed to building the best user and developer experience
• Industry experience building fast, reliable, real-time web-based s
• Experience working with or building APIs
• Fluency in a dynamic language like Javascript, Python, Ruby, or similar
• Strong track record of launching and delivering projects of significant complexity and high level of ambiguity
• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism
• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
• Full professional English proficiency

• Design, develop, and maintain key partner integrations within Front
• Participate in discussions around Front’s integrations strategy
• Design, build, and own developer-friendly frameworks and documentation
• Collaborate closely with product managers, product designers and other engineers to conceptualize, build and test new product features