Full Time Customer Service Delivery Driver-Alexandria

at  Harris Teeter

SUMMARY:

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Harris Teeter’s driving standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM JOB QUALIFICATIONS/REQUIREMENTS:

• Must be at least 21 years old
• Valid driver’s license
• Must have a good driving record
• Ability to operate a delivery van and handheld tablet device
• Excellent communication and customer service skills

PREFERRED JOB EXPERIENCE/EDUCATION:

• High School Diploma or GED
• Any customer service experience
• Any delivery driver experience
  Language Ability:
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  Math Ability:
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  Reasoning Ability:
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  Supervisory Responsibilities:
  None
  Work Environment:
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  Physical Demands:
  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 30 lbs. with or without reasonable accommodation. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk and sit, use hands to finger, handle, or feel and reach with hands and arms

• Provide excellent customer service while delivering orders to the customer
• Act as a brand ambassador when discussing Harris Teeter’s Seamless Experience and delivery process with customers
• Ensure a high degree of professionalism and personal presentation when interacting with customers
• Drive a company vehicle safely and in accordance to Harris Teeter’s driving standards
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Harris Teeter delivery standards
• Control and maintain an accurate record of customer deliveries
• Assist fellow drivers that may encounter difficulties while out delivering
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor
• Operate company provided technology devices for mapping and customer interaction
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
  Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner.
• Technical Skills - Assesses own strengths and weaknesses; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality.
• Oral Communication - Listens and gets clarification; Demonstrates group presentation skills.
• Team Work - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Change Management - Develops workable implementation plans; Communicates changes effectively.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
• Business Acumen - Displays orientation to profitability; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures; Supports organization’s goals and values.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Undertakes self-development activities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
• Innovation - Displays original thinking and creativity; Generates suggestions for improving work.
• Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity - Completes work in timely manner; Strives to increase productivity.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.