Full time Front Desk Agent

at  WILLOWS LODGE

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington. Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities.
Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you’ll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you’re not just part of a professional team; you’re a vital contributor to an environment that appreciates the unique charm of Woodinville. With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington’s wine country. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge!
Overview:

JOB SUMMARY

Deliver a personal luxury experience, make memories, and inspire stories.

Greet guests at the door and in the lobby.
Assist with luggage and perform other valet duties when needed.
Register guests into property management system.
Troubleshoot and problem-solve guest customer problems, following established guidelines.
Use proper mail, package, and message handling procedures.
Conduct cash transactions, counting and providing change as necessary.
Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Obtain a house bank and keep it balanced at all times.
Coordinate room status updates with housekeeping department by notifying housekeeping of all late check-outs, early arrivals, and special requests.
Post transactions to guest accounts.
Inspect Lobby and Front Desk for cleanliness and appearance. Keep work area clean and organized.
Maintain up-to-date knowledge of Lodge services, products, and procedures.
Provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc. Accommodate all possible requests, i.e. dinner reservations, taxi, etc.
Possess knowledge of Reservations Agent to create reservations as needed, whether in person or over the phone.
Answer incoming telephone calls within first three rings.
Perform check-out process and post final charges.
Support, maintain, and participate in other duties as determined necessary by supervisor.
Deliver packages and amenities to guest rooms as needed.