Full-time Receptionist/Administrator

at  HCRG Care Group

Job Introduction
Sutherland Lodge Surgery are looking for a friendly, kind receptionist/administrator who enjoys a patient facing role on a busy reception. You will be working with a great team of full time and part time receptionist/administrators and a welcoming wider team. It’s really important to us to find someone who can be flexible about working hours, we do some late nights when the finish time is 8pm, it would be fab if you could take your turn with that. We also open on some Saturdays. There are opportunities for training and development, there is also time spent away from reception working the triage system, processing prescription requests, scanning and coding documents and other administrative work.

Main Responsibilities

• Welcome patients both face to face and on the phone.
• Gain an understanding of where and how to signpost patients to the most appropriate person in the surgery that can help them.
• Contribute to the smooth running of the administrative process by undertaking admin roles, calling patients to encourage them to book for poor health prevention appointments, covering the reception from 08:00 - 20:00 on a rota basis.
• Meeting the telephone answering targets so our patients aren’t kept waiting on the phone.

The Ideal Candidate
You will preferably have proven experience in a reception and administration role, have outstanding customer service skills and have the ability to demonstrate professional behaviours at all times.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of packages including email, Microsoft Word and Microsoft Excel.
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description

You will feel valued as a Receptionist/Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Salary of £11.44 per hour and access to our group pension
• Membership of my Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
• Free tea, coffee and milk at your base location

• Welcome patients both face to face and on the phone.
• Gain an understanding of where and how to signpost patients to the most appropriate person in the surgery that can help them.
• Contribute to the smooth running of the administrative process by undertaking admin roles, calling patients to encourage them to book for poor health prevention appointments, covering the reception from 08:00 - 20:00 on a rota basis.
• Meeting the telephone answering targets so our patients aren’t kept waiting on the phone