Full time Service Co-ordinator

at  Premier Fire

Service Co-ordinator

• Respond to email inquiries received in the service in-box
• Answer in-bound telephone enquiries as required
• Assess and dispatch callouts and service requests to the relevant teams within the Service Department
• Assist in setting up job tickets for service requests and provide customer notification of technicians assigned
• Identify and forward AFSS related enquiries to Certification team
• Sort and file customer quote approvals to be converted into new jobs
• Update status of open work orders to customers as requested
• Provide service reports upon completion of jobs and routine activities to customers upon request
• Set up new customer contacts and reporting on Premier Service web portal
• Update customer contacts and new Property Agents contacts when requested in FM
• Set up and schedule annual Full Function Fire Testing (FFFT) as requested
• Submit and secure technician’s access request for assigned jobs and routine testing
• Assist in providing insurance and SWMS documents to customers as required
• Creation of quotations for jobs and inspections as required by the customer
• Liaise and support Accounts team to close out invoicing enquiries and obtain & assign PO’s to relevant jobs to be invoiced
• Set up new clients in FM software for alternate billing requirements

SKILLS& EXPERIENCE REQUIRED:

• In-depth knowledge of MS Office software
• Experience working in a service-desk operations role highly regarded
• Knowledge of Fire Protection software such as Fire-mate or Up Tick an advantage
• Customer service experience including handling telephone enquiries
• Multi-tasker - being able to juggle multiple enquiries and jobs simultaneously
• High attention to detail
• Ability to work well under pressure
• Strong interpersonal skills required working in a multi-team environment
• Good verbal and written communication skills to provide quality customer service
  Job Type: Full-time
  Pay: $70,000.00 – $85,000.00 per year

Benefits:

• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chatswood, NSW: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Fire Service Industry: 1 year (Preferred)
• administration: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In perso

Please refer the Job description for details