Function and Events Manager (Full-time)

at  Matthews Hospitality

ABOUT US

Matthews Hospitality has over 80 years of experience owning and operating hotels, continuing a rich family history and ongoing passion for the industry. We value our people through empowerment, respect, and compassion. We operate with honesty and integrity, and we show up for success by delivering on our plus-one service ethos and professional standards.
Maylands Hotel is a vibrant and historic venue known for its exceptional service, delicious cuisine, and outstanding events. We pride ourselves on creating memorable experiences for our guests- a cozy family dinner, a bustling social gathering, or a grand celebration. We seek a dynamic and experienced Functions & Events Manager to join our dedicated team.

ABOUT YOU

We are looking for someone who is friendly, people-focused, and passionate about the quality of customer service and food. Someone who cares about continuous improvement and can effectively lead a successful team! You will have a friendly, outgoing, and enthusiastic personality, with outstanding organisational and time-management skills, and interpersonal communication skills.

Skills and Experience

• Responsible Service of Alcohol and RP Badge
• Extensive and proven experience in functions, events, and marketing/promotions
• Proven experience managing a team and working with others
• Qualifications in hospitality or business (preferable)
• Ability to set and maintain services standards through ongoing training and development of front-of-house staff
• Background in developing, organising, and managing a range of functions and events
• Experience with social media and promotional activities
• Excellent interpersonal communication, mentoring, and time management skills
• A hands-on leadership style and team player attitude
• Ability to accept significant levels of responsibility and accountability
• Extensive knowledge of food, wine, spirit, and beer
• Strong verbal communication and customer service skills
• Excellent administrative abilities and proficiency with MS Word and Excel
• Ability to train, motivate, and counsel staff in relation to performance issues
• Strong decision-making skills relating to staffing, patron comfort and care, and strategic business issues

• Event Coordination: Meet with clients to understand their needs, provide tailored package options, and ensure all details are meticulously planned and executed.
• Logistics Management: Arrange and coordinate services such as displays, audio-visual equipment, and catering. Create and revise event floor plans and orders.
• Team Leadership: Brief and supervise front-of-house staff to ensure smooth and efficient event execution. Act as the primary point of contact for clients during events.
• Client Relations: Build strong rapport with clients, address their needs promptly, and ensure complete satisfaction before, during, and after events.
• Financial Management: Oversee event budgets, ensure accurate invoicing, and manage departmental expenses.
• Marketing & Promotion: Collaborate with the marketing team to promote events and special offers via social media and other channels