Functional Analyst

at  City of Seattle

POSITION DESCRIPTION

Seattle Public Utilities (SPU) has an opportunity for a Functional Analyst. This position plays a key role in supporting end users, integration partners and operational support of the Customer Information Systems; Customer Care & Billing (CCB) and Meter Solution Cloud Services (MSCS). The Functional Analyst will use their skillsets to analyze issues, develop solutions and partner with business stakeholders to maintain and enhance existing system functionality with a focus on billing, metering, field work, collections and customer service.
About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU’s work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.

For more information about Seattle Public Utilities (SPU), check out the:

• SPU Website
• SPU Workplace Expectations (Download PDF reader) (Download PDF reader)
• Strategic Business Plan

SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.

QUALIFICATIONS

Experience: Three (3) years of experience in systems, operations, procedures, research, or analysis.
Education: Bachelor’s degree in business or public administration, finance, computer science or a related field OR two (2) additional years of related experience.
A combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class, will be considered.

DESIRED QUALIFICATIONS

To be successful in this role, candidates should possess some of the following technical knowledge/experience of utility design, and leadership skills/abilities:

• Experience with Oracle Customer Care and Billing (CCB), Meter Solution Cloud Services (MSCS).
• Experience working with vendors and cloud-based systems.
• Relational databases such as Oracle and/or MySQL.
• Excellent analytical and problem-solving skills.
• Experience with utility business processes.
• Knowledge of one or more functional areas.
• Ability to work in a fast pace environment with competing deadlines
• Strong oral and written communication skills.
• Ability to work effectively with all levels of the organization.

JOB RESPONSIBILITIES

• Provide technical and subject matter expert support and guidance on defect resolution and enhancement design.
• Gather and analyze business requirements as part of the solution and design process.
• Analyze system impacts stemming from policy and procedure changes.
• Write, review and maintain functional and technical documents.
• Configure new enhancements and modifications in supported systems.
• Manage and prioritize system defects and enhancement requests.
• Develop test plans, write test cases and coordinate User Acceptance Testing (UAT).
• Serve as the subject matter expert on assigned projects.
• Collaborate with Seattle City Light (SCL) and Seattle IT on joint utility projects and technical solutions.
• Partner with internal and external integration customers to resolve system errors, identify areas of improvement and streamline processes.
• Develop procedures and train end users on new system functionality.
• Performs other duties of a comparable type as required.??

To be successful in this role, candidates should possess some of the following technical knowledge/experience of utility design, and leadership skills/abilities:

• Experience with Oracle Customer Care and Billing (CCB), Meter Solution Cloud Services (MSCS).
• Experience working with vendors and cloud-based systems.
• Relational databases such as Oracle and/or MySQL.
• Excellent analytical and problem-solving skills.
• Experience with utility business processes.
• Knowledge of one or more functional areas.
• Ability to work in a fast pace environment with competing deadlines
• Strong oral and written communication skills.
• Ability to work effectively with all levels of the organization