Functional Analyst - Microsoft Dynamics 365

at  valantic NL

What we are searching for
As a Functional Analyst - Microsoft Dynamics 365 with min. 6 years of experience in consulting and business analysis, you will be part of our Microsoft Center of Excellence. Because of your strong analytical & leadership skills, you are able to guide a Dynamics 365 and/or Power Platform implementation from the functional side. Your job will consist of a combination of tasks amongst which Analysis & Design of Requirements via workshops, Testing, Training of End Users and Support Management.
You will work within a team of colleagues and customers to improve the digital processes of our companies and will play the vital role between business and IT to clarify the business needs, implement them and support them further during the projects. Teamwork, commitment and good communication are vital for bringing the project to a successful conclusion!
Your job will be challenging; CRM is an ever evolving and very innovative concept. The big CRM platforms innovate at a high pace, which requires all of our people to stay on top of the latest trends and evolutions (Copilot!). At valantic you will have the opportunity to jump on that train and keep your skills up to date at all times.

Your responsibilities include

• Analysis and assessment of the customer’s needs
• Translating these needs between business and IT development team into functional deliverables to drive projects to completion
• Work closely with the development team in delivering functionalities
• Configuration of screens, fields, processes etc. in CRM
• Provide customer support before and after go-live; organize demo sessions, prepare user acceptance testing and end-user training

• Analysis and assessment of the customer’s needs
• Translating these needs between business and IT development team into functional deliverables to drive projects to completion
• Work closely with the development team in delivering functionalities
• Configuration of screens, fields, processes etc. in CRM
• Provide customer support before and after go-live; organize demo sessions, prepare user acceptance testing and end-user trainin