Functional Consultant

at  ADP

JOB TITLE: Functional Consultant
DEPARTMENT: Implementation
LOCATION: Various UK / ADP Flexible 3-2 Model
EMPLOYMENT STATUS: Full-time
REPORTS TO: Implementation Team Manager

SKILLS AND KNOWLEDGE

• In-depth UK Payroll knowledge.
• HR and Self-Service application knowledge (preferred)
• End to end implementation experience within the HCM space (preferred).
• Experience in a client facing role.
• Commercial awareness, able to understand financial objectives and how the role can impact on this.
• Understanding of the effective use of technology / systems in HR or payroll.
• Experience in being responsible and taking ownership for multiple clients at any one time.
• The passion to learn and build a career in implementation.
• Computer literate, MS Office (Word, Excel, PowerPoint).
• Excellent analytical and time management skills.
• Bachelor’s Degree preferred, or equivalent in education and experience.
• Ability to work independently and provide solutions to the client.
• Ability to influence client and guide the client to best solutions to help resolve their needs.
• Ability to maintain focus and work effectively with multiple demands.
• Ability to communicate well at all levels and build solid business relationships.
• Proven ability to lead client meetings - face to face or over the phone

OTHER REQUIREMENTS

• Full valid driving licence.

JOB PURPOSE

Functional Consultant will implement and familiarize new and existing clients with the functionality of ADP combined payroll and HR systems.

KEY RESPONSIBILITIES

• Implement new clients - understand their internal business needs, make recommendations, andprovide solutions to meet these needs.
• Develop and maintain effective, proactive relationships and communications with clients and ADP departments / associates to contribute to a successful overall client experience.
• Establish and manage activities towards project milestones independently or in conjunction with a project manager.
• Communicate continuously with clients and ADP project managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.
• Interpret issues and find creative solutions to help the business with their long-term needs.
• Perform adequate system testing and present findings to the wider project team.
• Manage meetings, facilitate workshops, and deliver presentations.
• Ensure that the project is running to established time scales and attend project meetings with the client to discuss progress and critical issues.
• Share knowledge and expertise to help lead specialists and other consultants.
• Create bespoke reports and Interfaces.
• Exchange routine information with members of client project team, including priorities, timelines, issues as they arise.
• Analyse existing systems, interface requirements, and business processes.
• Accurately document the proposed payroll functionality and procedures.
• Build long term relationships and trust.
• Interact / collaborate with ADP associates in Sales and Service.
• Maintain and expand knowledge / proficiency on functions, products, services, and best implementation practices.

SUPERVISORY RESPONSIBILITIES

• The role has no supervisory responsibilities.
• Will be expected to work under own initiative for day-to-day tasks in line with overall strategic guidance from management