Functional Consultant - Microsoft Dynamics Customer Insights - Journeys

at  Ashton Court Group

Are you ready to take your career to the next level as a Microsoft Dynamics Functional Consultant? We are excited to offer you a unique opportunity to be part of a dynamic team that thrives on innovation and excellence. At Ashton Court we are committed to delivering quality solutions to meet our customers’ needs, and we are looking for passionate individuals like you to join our journey.
The ideal candidate will have a solid background working with Microsoft Dynamics 365, and experienced in marketing automation implementation and customer journey orchestration using Microsoft Dynamics 365 Customer Insights - Journeys.

ABOUT US

We believe in our culture, values and staff successes. We invest in developing our staff and we support our employees with their professional development goals. We strive to offer an environment that provides our staff with the right work/life balance. We offer genuine career prospects: you will have a clear career progression path with the opportunity to become stakeholders within the business as it transitions to an employee-owned company.
This role is UK-based and will require visits to customer sites in the UK and Ashton Court’s HQ in Northampton. The position involves flexible working, with the opportunity to work from home. Although the majority of our staff work from or within a reasonable commute to our offices, we also have staff working remotely from wider locations. We welcome applications from candidates located throughout the UK, particularly based around the Midlands. However, ability and attitude are more important than location.
Strictly Personal Applicants Only. Please upload your CV and cover letter, describing why you feel you are right for this position, together with details of your current and minimum salary expectations, current benefits and notice period. Ref: 2412. Applications will be reviewed on a rolling basis; we encourage you to apply as soon as possible.
Please note we cannot sponsor applicants for a visa. Please only apply if you have the right to work in the UK and are resident in the UK. Ashton Court is committed to supporting individuals with the desire and capacity for long-term career growth and development to achieve their full potential. Because the limitations of a time-bound visa do not align with our long-term career development plans, we regret we cannot accept applications from candidates whose right to work in the UK relies on a temporary, time-limited or dependency visa.

Desirable Skills and Experience

• Understanding of broader Microsoft stack and how to leverage it to create powerful solutions including, but not limited to Dynamics Sales, Customer Service, Dataverse, Power Pages and/or PowerApps (model-driven and canvas apps)
• Knowledge and hands-on experience with Microsoft Power Automate would also be advantageous
• Ability to analyse requirements against standard features across the application stack for Dynamics

Qualifications

• Degree in a numerate, business or computing subject, or an equivalent professional qualification
• One or more relevant and current technical qualifications (e.g. Microsoft Dynamics 365 Customer Insights - Journeys Functional Consultant Associate, Microsoft Power Platform Functional Consultant and/or Dynamics 365 Sales Functional Consultant Associate)

As a Functional Consultant, your role is crucial in delivering our mission to revolutionise business processes and marketing outcomes. In this capacity, you will harness Microsoft Dynamics Customer Insights - Journeys to steer our customers through their digital and marketing transformation journey.
You will be responsible for the design, development and delivery of solutions using the Microsoft Customer Insights - Journeys application and across the Power Platform ensuring alignment with our customers’ objectives while maintaining effective communication channels with stakeholders.
This means actively collaborating with customers from a diverse range departments and levels to understand their strategic goals and operational requirements, coupled with an acute awareness of the potential business impact. Your role will be to bridge the gap between technical solutions and business strategy, requiring a robust understanding of both technical and functional capabilities of the Microsoft Dynamics modules including primarily Customer Insights - Journeys, but also working with Microsoft Dynamics Sales and Customer Service.
Essential Skills and Experience

In order to succeed in this role, you will need:

• Proven experience as a Dynamics Functional Consultant ideally working with Microsoft Customer Insights-Journeys
• At least 3 to 5+ years’ experience in customer-facing delivery roles from within a Microsoft Partner organisation
• Extensive knowledge and experience in high-level stakeholder engagement, requirements gathering, solution design and Application Lifecycle Management (ALM) of Microsoft Dynamics applications and the Power Platform
• Ability to translate business requirements into tangible, realistic business solutions
• A good facilitator, able to manage multiple internal/external stakeholders
• Good understanding and hands-on experience with JavaScript, HTML and preferably CSS.

Desirable Skills and Experience

• Understanding of broader Microsoft stack and how to leverage it to create powerful solutions including, but not limited to Dynamics Sales, Customer Service, Dataverse, Power Pages and/or PowerApps (model-driven and canvas apps)
• Knowledge and hands-on experience with Microsoft Power Automate would also be advantageous
• Ability to analyse requirements against standard features across the application stack for Dynamics.

Qualifications

• Degree in a numerate, business or computing subject, or an equivalent professional qualification
• One or more relevant and current technical qualifications (e.g. Microsoft Dynamics 365 Customer Insights - Journeys Functional Consultant Associate, Microsoft Power Platform Functional Consultant and/or Dynamics 365 Sales Functional Consultant Associate).

What We Offer

• Industry aligned competitive salary
• 31 days annual leave, including bank holidays
• Continuous professional development
• Access to learning resources to support study to achieve Microsoft certifications
• Bonus paid on passing agreed exams to gain specific Microsoft certifications
• Opportunity to work from home to ensure a healthy work/life balance
• Auto-enrolment pension scheme
• Employee Wellbeing Strategy
• Free flu jabs
• Eyecare vouchers
• Company events
• Free on-site parking.