Functional/Process Servicenow Consultant

at  Axiom Software Solutions

Job Description

Technical Skills:

• Drafting, aligning with stakeholders, and maintaining the ServiceNow CX Product Vision
• Setting goals, measuring, and improving the user experience on the ServiceNow platform
• Ensuring that the design and content of the user interface complies with the Customer UX principles
• Participate in the ServiceNow demand consultation and the ServiceNow Centre of Excellence consultation. This is where you make agreements with your fellow POs about cross-team demand issues and coordinate work processes
• Facilitating the mutual exchange of knowledge between the UX people in the CX team and the seconded UX people in the construction teams
• Ensuring the use of best UX practices, in which you connect to and make use of the employee journeys already developed within Customer
• Positioning the CX team within the entire Customer organization
• Develop your team.
• Acting in the interests of all Customer employees within the context of (self-service) service provision
• Creating and monitoring the coherence between goals and strategy at Customer, Cluster and team level
• Manage the backlog, keep it on priority and keep the content up to date. By doing so, you enable the team to work on the right things and be effective. You also support them in making and adjusting schedules, and identifying and managing dependencies between different teams within and outside their own organization
• Be in contact with your stakeholders and ensure that the agreements made with them are kept.

You will bring the following knowledge and experience to the table:

• You have at least 3 years of experience in the role of Product Owner at a service organization and at least 10 years of experience as a professional in a complex service organization
• You have leadership and coaching skills
• You can translate a strategy into goals and approach and coordinate them with all stakeholders.
• You have experience in and affinity with a user experience of human centered design
• You have an affinity with the internal clients/partners and the capacity to translate their substantive wishes and preconditions into your team’s backlog.
• You have strong communication skills, both verbally and in writing
• You oversee a large platform like ServiceNow in all its aspects

About Company
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today’s challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.

Please refer the Job description for details