Fundraising Support Officer

at  Orange Sky Australia

ABOUT ORANGE SKY

Orange Sky is the world’s-first free mobile laundry and shower service provided to people experiencing homelessness. We offer a platform for everyday Australian’s to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

THE ROLE

Orange Sky is seeking a dedicated Community Fundraising Support Officer to play a pivotal role in driving our community fundraising efforts. Reporting directly to the Events & Community Fundraising Specialist, you will be responsible for supporting community fundraisers, coordinating community engagement bookings and ensuring seamless logistics to deliver exceptional participant experiences. You will also play a key role in supporting our campaigns, such as The Sudsy Challenge and Walk The Walk, assisting in their planning and delivery.
As the face of Orange Sky in many interactions, you will represent our organisation, serving as a welcoming first contact for enquiries about our fundraising initiatives. Strong communication skills are essential as you will regularly engage with internal and external stakeholders, via phone, email, and in-person meetings, ensuring strong relationships through regular updates and engagement opportunities.

In a nutshell, the Fundraising Support Officer will:

• Support with the execution of Orange Sky run fundraising activities alongside external community fundraisers by assisting with incoming enquiries, troubleshooting, loving and thanking and other administrative tasks
• Assist the Fundraising team members to manage the Salesforce supporter database, including gift entry, record maintenance, and data clean-up projects with the goal of providing current, consistent, and accurate data
• Manage bookings, travel arrangements and enquiries for speaking and community engagements opportunities across the organisation including working with the co-founders, SLT, staff and volunteers
• Research, identify and engage with a variety of potential supporters

• Support donor stewardship and providing a positive supporter experience through oversight of campaign email inboxes and responding to supporter queries in a timely manner, particularly during key campaign periodsProvide receipts and updates on the impact of fundraising and support

CONVINCED THIS IS THE ROLE FOR YOU? TICK SOME BOXES!

The ideal candidate will possess excellent organisational skills and effective time management abilities to juggle multiple tasks, deadlines, and priorities with attention to detail. Previous experience in community fundraising is fantastic but definitely not necessary, we want someone who is eager to learn and has successfully utilised time management and stakeholder management skills, as well as confidence in using new systems and databases. A comfortability with public speaking would also be very beneficial to the team. If you are motivated by the opportunity to make a tangible difference and thrive in a dynamic, supportive environment, we invite you to apply for this rewarding role. Review the Position Description here for more detail.