Fusion Incident Manager

at  TD Bank

JOB DESCRIPTION SUMMARY

This role is for an incident manager on Fusion Incident Management. This individual will be responsible for coordinating incident response activities for information security, fraud, or investigative incidents. This individual will also be responsible for post-incident activities such as root cause analysis and observations, as well as written incident communications and briefings delivered to operational teams, and senior leaders at the Bank. Fusion Incident Management operates 24/7/365 and leverages an on-call rotation across the team (inclusive of this position). This member of the team will lead incident response and management efforts associated with information security, fraud, and insider threat incidents. This is an individual contributor position but requires members of the team to lead and coordinate incident response efforts, effectively managing diverse and multidisciplinary teams engaged in response activities. This individual will be regularly liaising across the organization and primarily interfacing with executive and/or functional stakeholders to minimize overall technology risks to the Bank for own area.

EXPERIENCE & EDUCATION

• University degree
• Experience managing, or participating in, incident response.
• Must excel at working on a team in a collaborative environment.
• Experience in information security, fraud operations, investigations, and/or insider threat.
• Command/executive presence; ability to lead and bring calm to stressful and complex situations.
• Multi-tasking and time management skills a must.
• Ability to think outside the box to comprehensively respond to all incidents.
• Information security certification / accreditation an asset
• 7+ years of relevant experience

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details