QUALIFICATIONS:

• Advanced knowledge of networking technologies including routing, switching and optical communication (required)
• Experience with Cisco ACI in a multi-pod environment and able to act as subject matter expert on this platform (required)
• Experience with Adva Optical networking and Wave Division Multiplexing to deliver high speed communications in a metro area across leased dark fiber paths. (strongly desired)
• Experience with Citrix Netscaler Gateways (strongly desired)
• Solid knowledge in LAN, WAN, WLAN, SD-WAN technologies.
• Solid knowledge of network security and its devices and components.
• Solid knowledge and experience in managing and leading projects and network and security support teams.
• Experience in consulting and managing network and security projects.
• Experience in the preparation, management and execution of medium and high complexity network and security projects.
• Experience in project leadership and network support teams.
• Experience in managing local and onsite support teams.
• Client-facing skills including project presentations, monthly reports, acting single point of contact for the client high leadership.
• Minimum experience of 10 years in the areas of support, consultancy and network and security design in medium and large 24x7 critical environments.
• Experience in managed services supporting network and corporate security infrastructures, Datacenter, NOC, and SOC.
• Complete college education in a technological area.
• Advanced English.
• Ability to work and develop projects with global teams.

RESPONSIBILITIES:

• Provides tier 3 support and assists with project implementation within the networking environment.
• Successful provisioning as well as supervision of installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure.
• installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer/ government standards.
• Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), network segments, and Internet and Intranet systems to ensure operability.
• Installation and maintenance, network hardware and software, analyze problems, and monitor networks to ensure their availability to users.
• Maintains, monitors, and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).
• Evaluates a system’s performance and identifies user needs based on approved software per customer specifications.
• Ensures user environments are configured per requirements or baselines.
• Determines and pursues courses of action necessary to obtain desired outputs, whether solutions or products, which may include baseline performance (SLA’s, etc.), Incident management and Problem Management.
  

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