FX Technical Onboarding - Analyst

at  LSEG London Stock Exchange Group

Role profile:
Department description - Capital Markets Operations provides a range of customer and operational services across the London Stock Exchange Group. The core services provided by the department are: Technical Account Management, Technical onboarding, Software Certification, Client Support and Market Operations Services.
Team description - The FX Technical Onboarding team is responsible for managing customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers. Venues supported are FXall, Price Stream and FXI (NDF, Spots and Forwards).
The team works closely with various areas of the wider business, including Sales and Account management teams, Product, Product Development, and other resolver teams to onboard clients to FX platforms and act as the main point of contact for customers during their technical FX onboarding journey.
Role Description – The role mainly consists of creating or updating technical user configurations for FX customers, as well as organising network enablements, acting as primary liaison for buy and sell-side FX customers, software certification for various FX APIs and managing participant reference data across all the FX venues.

Key Responsibilities

• Collaborate with internal stakeholders.
• Resolve escalated client queries, escalate high-impact risks, and build internal relationships and networks with key teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.
• Offboard customer (buy-side) clients in FXall.
• Onboard market makers to FXall FIX APIs.
• Certify customer FIX messages against internal LSEG FX FIX specifications.
• Onboard customers to FXI and manage their participant data.
• Liaise with clients and internal groups to handle Price Stream Entitlement requests.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
• Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency.
• Build specialist knowledge to analyse complex data and determine and implement resolutions to operational risks in an accurate and timely manner, raising complex operational risks where expertise is required.

Key Behaviours

Integrity

• Has the sustained drive and energy to deliver quality and timely support
• Willingly puts in the effort to ensure activities completed on time and to the quality required
• Ability to work to deadlines and under pressure
• Leads by example
• Builds trust by keeping their word
• Consistent and fair approach towards team

Partnership

• Deals with conflict successfully
• Seeks information/inputs from colleagues/clients and communicates openly
• Uses all available resources and toolsets to investigate and resolve incidents
• Takes on routine tasks as necessary
• A confident teammate with good interpersonal skills and a ‘can do’ attitude
• Actively seeks feedback on their own performance
• Good listener that understands matters well to decide on next steps

Change

• Open to and willingly adopts new processes / approaches / ways of working.
• Enthusiastic to achieve, develop and learn new skills.
• Raises suggestions to improve the service provided.

Excellence

• Oral and written communications are tailored to their audience’s needs;
• Pro-active and demonstrates initiative;
• Prioritises activities according to business and operational need;
• Performs structured analysis and problem solving
• Analyses issues to identify the most appropriate solutions
• Plans activities, provides progress reports, attends relevant meetings to represent team
• Carries out work without prompting and close supervision

Key Skills

• Degree or equivalent experience level.
• Proven Customer Service skills and experience.
• Good communication and problem-solving skills.
• Understanding or working experience with FIX messaging protocol.
• Exposure to or experience with certification/conformance trading software testing.
• Worked in a professional and customer-focused environment where detailed process/procedures are followed.
• FX market experience, understanding of FX products and order behaviours.
• Strong teammate with ability to work in a fast-paced environment and under pressure.
• Flexible to work within EMEA time zones until 18:00 GMT.

Beneficial

• Sophisticated knowledge of MS Platforms with exposure to process automation.
• Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts.
• Exposure to trading platforms especially FXall/FX Matching is an advantage.
• Experience working in FX markets, understanding of FX products and order types.
• Strong analytical and logical thinking capabilities.
• Highly motivated with strong interpersonal skills.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Collaborate with internal stakeholders.
• Resolve escalated client queries, escalate high-impact risks, and build internal relationships and networks with key teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.
• Offboard customer (buy-side) clients in FXall.
• Onboard market makers to FXall FIX APIs.
• Certify customer FIX messages against internal LSEG FX FIX specifications.
• Onboard customers to FXI and manage their participant data.
• Liaise with clients and internal groups to handle Price Stream Entitlement requests.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
• Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency.
• Build specialist knowledge to analyse complex data and determine and implement resolutions to operational risks in an accurate and timely manner, raising complex operational risks where expertise is required