Gaming CRM/Commercial Manager

at  William Hill

INTRODUCTION

evoke have an exciting new opportunity for a Live Casino Commercial Manager to join their team. Lining into the Head of Gaming Marketing, you’ll work closely with other areas of the business to drive live casino growth and implement commercial strategy. You’ll take charge of the Mystery Wheel, our Tier 1 proposition, as well as understanding player behaviours in order to optimise their experience. If you’re passionate about driving engagement and improvement and have commercial gaming experience then this could be your role.

WHO WE ARE LOOKING FOR

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:

• Deep understanding of online Live Casino products and the existing marketplace
• Promotional experience from planning and design through to execution
• Superb communication, organisational, people skills and proficient in Excel
• Understanding of promotional T’s & C’s and able to take promotional data at face value

WHAT YOU WILL BE DOING

• Maintaining the strategic plan and direction for UK and Ireland Live casino
• Build relationships with stakeholders and suppliers, to manage and negotiate the ongoing market contributions
• Setting commercial strategies and tactical propositions to drive growth whilst working closely with key stakeholders which include Acquisition, CRM/Personalisation, Product, Operations, and Marketing.
• Responsible for financial performance of Live Casino including gaming revenue NGR, bonus spend and acquisition/retention budgets across the product value tiers
• Working alongside the Live Casino Manager on product development roadmaps with a view to improving the customer experience within mobile apps, improving UX/UI and focusing on building MVP features and functionality to improve return on investment
• Reporting to the Head of Gaming Marketing on Live Casino KPI’s including promotional performance, ensuring performance reporting, trading meetings and period reviews are completed
• Planning, execution, and constant tracking of commercial activities for Live Casino highlighting the drivers of under and overperformance vs forecast
• competitor analysis and continued monitoring of Market trends and regulatory changes

Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Financial: Rewarding salary, pension, and bonus schemes
• Hybrid working: Our Gibraltar-based employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Employees living in Spain and working in Gibraltar are required to work from the office 80% of the time
• Holiday entitlement: Your 25 days holiday is topped up by 12 bank holidays
• Family support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities
• Life assurance: Safeguarding your financial future and offering peace of mind
• Perks and discounts: Discounts at a range of high-street retailers
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work schem