Gaming Supervisor, relief Customer Service Manager - Mounties
at Mounties Group
MPN2, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 14 Apr, 2025 | Not Specified | 15 Jan, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.
We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.
How To Apply:
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Responsibilities:
ABOUT THE ROLE
Mounties Group is now seeking an experienced, self-driven and team leading individual as a Gaming Supervisor and relief Customer Service Manager, to join our Gaming department at our Flagship site in Mount Pritchard on a full-time basis.
The successful applicant will work closely with the team to ensure that overall customer service experience is fulfilled.
Some of your key duties as a Gaming Supervisor will include:
- Lead the team to ensure our overall customer service experience is fulfilled
- Ensure the smooth day to day running of the Gaming Floor Operation
- Participate in performance management
- Maintaining and reporting relationships
- Ensure adherence to Club policy, procedures, Operations, and compliance with all relevant governing bodies
Some of your key duties as a Customer Service Manager will include:
- Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
- Assisting with coaching, development and performance management of our staff
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Promote continuous improvement of our service delivery
- Responsible for opening and closing of the Club
- Attend to customer complaints and issues
- Ensuring rostered shifts are covered utilising the Club’s roster system, Tanda.
- Attend and manage customer complaints and issues that arise
- Ensuring our customers’ needs are met
- Assist with compliance requirements by accurately updating reports in Risk Manager
To be successful in securing this role, you will ideally possess the following:
- Minimum 3-years experience in a similar role
- Hold a current NSW RSA & RCG competency certificate
- Certificate IV in Hospitality or equivalent (desirable)
- Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
- Proven track record in delivering exemplary customer service
- Ability to lead and coach a team
- Immaculate grooming and presentation
- Attentive, empathetic and compassionate
- Excellent time management skills
- Availability to work a flexible roster that includes days, nights, weekends and public holiday
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Mount Pritchard NSW 2170, Australia
