Garment alterations Customers & Order Manager

at  9 stitches alterations

Location: Melbourne Northcote
Job Type: full time or part time (minimum 15 hours per week)
Salary: $45,000-$65,000 annual package, or $25 -$35 per hour+super
About Us:
We are a growing garment alteration business committed to delivering high-quality services and excellent customer experiences. We are looking for a friendly, organized, and detail-oriented individual to manage customer relations and order processing.

Key Responsibilities:

• Greet and assist customers with their alteration needs.
• Take accurate measurements and record detailed alteration specifications.
• Provide cost estimates and issue receipts.
• Organise and label garments for processing.
• Communicate with customers about order status and handle inquiries or complaints.
• Communicate with sewing specialists about order information
• Manage payment collection and ensure accuracy.

Requirements:

• At least 1 year in fashion retail/ alteration business
• fashion design and garment pattern making background prefered.
• Strong communication and customer service skills.
• Attention to detail and organisational abilities.
• Ability to multitask in a fast-paced environment.
• Basic math skills for cost estimation.
• Previous experience in customer service is a plus.
• Benefits:
• flexible work time
• extra bonus for excellent job finish every season. Small team environment in a friendly suburb.
• How to Apply:
• Submit your resume to 9stitchesnorthcote@gmail.com with the subject line “Alteration customer and order manger”

Job Types: Full-time, Part-time
Pay: $25.00 – $35.00 per hour
Expected hours: 15 – 40 per week

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

• Greet and assist customers with their alteration needs.
• Take accurate measurements and record detailed alteration specifications.
• Provide cost estimates and issue receipts.
• Organise and label garments for processing.
• Communicate with customers about order status and handle inquiries or complaints.
• Communicate with sewing specialists about order information
• Manage payment collection and ensure accuracy