GBS Senior Business Process/Data Analyst

at  Thermo Fisher Scientific

POSITION SUMMARY:

The GBS Senior Business Process/Data Analyst will play a key role, in developing, implementing, and leading metrics and reporting systems to track performance, analyze data, and provide valuable insights to support informed decision-making across the organization. This role serves as a key enabler to our PTP efficiency targets, improved customer experience and will partner with a range of collaborators including, Procurement, Finance teams outside of GBS, GBS Shared Services Operations, IT, PPI and Automation.
The ideal candidate will have a solid background in data analysis, reporting tools, process mapping, business process improvement methodologies and a keen eye for detail.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• 5+ years of work experience with 3+ years of manager level experience with/within a shared services environment or in a consulting capacity
• Bachelor’s degree in Business, Finance, Data Analytics, or a related field. Master’s degree is a plus.
• Demonstrable experience in metrics and reporting management, data analysis, and visualization.
• Proficiency in data analysis tools such as Excel, SQL, or other reporting software.
• Experience with data visualization and reporting tools such as Tableau, Power BI, or similar platforms.
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Solid attention to detail and a focus on data accuracy and integrity.
• Good communication and presentation skills, with the ability to effectively convey complex information to both technical and non-technical audiences.
• Good interpersonal skills, with the ability to effectively collaborate with customers at all levels.
• Has a commitment to continuous learning and continuous productivity improvements
• Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment.
• Knowledge of business process improvement methodologies such as PPI and Lean Six Sigma is preferred.
• Familiarity with database management and data warehousing concepts is a plus.
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

• Support global deployment and adoption of a standard end-to-end process within and across Shared Service Centers whilst minimizing the requirement for customization as required
• Collaborate with customers to capture requirements and understand business needs.
• Participate in Efficiency Governance Program including weekly workstream meetings along with Shared Service Operations, PPI, Automation, and IT
• Identify and recommend process improvements, automation opportunities, and efficiency enhancements.
• Conduct root cause analysis to identify the underlying causes of process issues and develop solutions to mitigate them.
• Design and implement metrics and reporting systems to track key performance indicators (critical metrics) and provide regular updates to relevant customers. Collaborate with multi-functional teams to define metrics and reporting requirements, ensuring alignment with business goals.
• Collect, analyze, and interpret data from various sources to identify trends, patterns, and opportunities for improvement.
• Develop and maintain dashboards, reports, and visualizations to effectively communicate data insights to customers. Present findings and recommendations to senior management and other customers, facilitating data-driven decision-making.
• Conduct regular audits to ensure data accuracy and integrity, resolving any discrepancies or issues that arise.
• Stay updated on industry trends and emerging technologies related to metrics and reporting, recommending innovative approaches to enhance reporting capabilities.