GBSC-Customer Service Representative II

at  Crawford Company

SUMMARY

Responsible for accurately recording all pertinent first report information via telephone and written correspondence from the insured, claimant, or their representative.

FUNCTIONAL KNOWLEDGE

• Bachelor’s degree in any related course
• At least two (2) years customer service or admin work experience in an insurance-related job
• Excellent verbal communication and customer orientation skills
• Active listening and call handling skills
• Proficient in Microsoft Office word processing and spreadsheet
• Knowledgeable of business etiquette across various correspondence
• Ability to control and respond quickly to a stressful/difficult situation
• Maintains high degree of professionalism and confidentiality
• Ability to multi-task, prioritize and manage time effectively
• Interpersonal skills - Able to work independently and as a team member
• Keen attention to details
  Job ID 25948

Please refer the Job description for details