GBSC-Customer Service Representative III

at  Crawford Company

SUMMARY

Responsible for supporting the Accounts Receivable/Collection functions ensuring all contract compliance requirements are completed, proper accounting of contract reconciliations, and collection of outstanding receivables. Also responsible for handling routine outbound/inbound call and e-mail correspondence at any stage of delinquency, up to and including pre-charge off and the recovery area.

FUNCTIONAL KNOWLEDGE

• Bachelor’s degree in any related course
• One (1) to two (2) years work experience in a clerical/support role or in a corporate accounting or billing department
• Excellent verbal communication
• Active listening and phone handling skills
• Knowledgeable of business etiquette across various correspondence
• Proficient in Microsoft Office word processing and spreadsheet
• Conflict Resolution - Ability to persuade and negotiate with clients
• Ability to control and respond quickly to a stressful/difficult situation
• Customer service focus
• Demonstrated ability to work in a fast paced environment
• Maintains high degree of professionalism and confidentiality
• Ability to multi-task, prioritize and manage time effectively
• Interpersonal skills - Able to work independently and as a team member
• Keen attention to details
  Job ID 25900

Please refer the Job description for details