GC/HPLC Field Service Engineer

at  Agilent Technologies Inc

JOB DESCRIPTION

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is meaningful. The ability to help with solving customer problems and a dedication to deliver the highest-levels of customer service is how you will build customer success.
Due to client locations, we will consider candidates within the CDMX or Coatzacoalcos, Veracruz region.

QUALIFICATIONS

• A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology, or similar.
• 1+ years of experience in a similar position or experience as an end user in GC/HPLC systems.
• Experience with troubleshooting and problem-solving.
• Experience with the Agilent solutions is desired but not crucial.
• Verbal and written communication is clear, encouraging and timely.
• Confirmed English language proficiency in written and speaking skills.
• You enjoy traveling and visiting customers; travel is required 60% of the time.

You will be responsible for supporting our GC/HPLC customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers- business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.