GDS Tax - UKFS QRM Staff

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Process and complete large volumes of activities related to client service lifecycle (e.g., opportunity and engagement creation, billing, and collections)
• Manage mailboxes for each team you’ll handle and ensure to meet all SLA’s given by the onshore team/
• Working independently and as part of a team to ensure a consistent and timely activity output
• Communicate status updates as needed to continuously advance service delivery
• Gain a strong knowledge of the service line and the engagement, EY’s structure, key personnel and EY’s policies/procedures
• Assist and complete adhoc requests with minimal disruption to your work
• Prepare WIP reports for the team to know the status of their engagements and other adhoc reports
• Identify process improvements and provide solutions by way of automations and/or simplifying the process using resources at hand.

SPECIFIC RESPONSIBILITIES:

• Mailbox Monitoring for query on process (both QRM and GEAR mailbox)
• Working at Risk monitoring and tracker updates
• Report Preparations (weekly, monthly and annual reports)
• Dashboard creation and maintaining
• Process documentation and update
• Look for areas to improve in the process by contributing to automation and process streamlining

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Excellent oral and written communication skills
• Exceptional attention to detail
• Excellent listening, interpersonal and presentation skills
• Knowledge in Power BI, Excel, Power Query, power automate and other automation tools
• Experience in high level report preparation and knowledge in Data visualization
• The ability to address all relevant information/data and develop practical approaches to answering problems
• A creative and curious approach to tackling complex challenges, leveraging internal tools and resources to achieve favorable results
• A proven ability to work independently with minimum supervision, and collaboratively with virtual teams
• An ability to effectively manage and prioritize multiple tasks, including multi-location coordination
• The capability to meet tight deadlines, performing fine-quality work and diligent follow-up
• The ability to summarize and conclude activities, applying appropriate documentation standards and lessons learned
• The capacity to protect confidential and proprietary information
• Provide additional help on identifying improvement areas for the team