GenAI Product – Senior Business Analyst (Hybrid)

at  Morgan Stanley

GenAI Product – Senior Business Analyst (Hybrid)
Job Number:

3258451
POSTING DATE: Sep 3, 2024
PRIMARY LOCATION: Americas-Canada-Quebec-Montreal
EDUCATION LEVEL: Bachelor’s Degree
JOB: Other
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Director

DESCRIPTION

We’re seeking someone to join our team as a GenAI Product – Senior Business Analyst to join a product team driving the execution of generative AI products for the Human Capital Management (HCM) function, including a virtual assistant for our internal customer service function.
This is a Director level position within the HR Workforce Insights & Transformation team, which provides clients with people analytics, data, and insights to enable more informed, strategic decisions on our talent and workforce and develops tools to transform the way we work.
Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role:

• User Stories: Write and refine user stories, including the definition of acceptance criteria, for agile development
• Backlog Management: Define, prioritize and maintain the product backlog
• Sprint Planning: Define sprint goals and scope, setting objectives and prioritizing tasks, ensuring alignment with the overall project goals
• Stakeholder Liaison: Act as a primary point of contact for stakeholders, ensuring clear expectations and fluid communications
• Content Management: Partner with the content governance team and content owners to ensure a robust, comprehensive, fit for purpose governed knowledge base
• Testing: Help establish a testing function to ensure that products meet business requirements and are fit for purpose and ready for deployment
• Change Management and End User Support: Support change management activities and end-user training and provide production support to ensure smooth transitions and adoption of new AI products
• Production Monitoring: Review production performance, including generative responses, to help make data-driven decisions to optimize and evolve AI solutions

QUALIFICATIONS

What you’ll bring to the role:

• At least 6 years’ relevant experience, including work on a complex enterprise-wide system, would generally be expected to find the skills required for this role
• Bachelor’s degree or equivalent
• Working knowledge of emergent Gen AI technologies (e.g. ML, knowledge management, chatbots, CRM platforms) and their practical business applications, with a propensity for learning
• Proven track record working within agile development practices and managing product backlogs
• Excellent project management and organizational skills
• Strong analytical and innovative problem-solving skills, ideally leveraging business process and data analysis to make informed product decisions
• Effective communication skills, able to distill complex concepts into artifacts detailed enough to meet the needs of end users or technical stakeholders but can be easily interpreted by senior management
• Experience in Human Capital Management / Human Resources and/or Financial Services desirable

What you can expect from Morgan Stanley:
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions and individuals around the world achieve their financial goals.
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries.
At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity.
At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.
We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.
All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.
Knowledge of French and English is required.
Build a career with impact. Visit morganstanley.com for more information

What you’ll do in the role:

• User Stories: Write and refine user stories, including the definition of acceptance criteria, for agile development
• Backlog Management: Define, prioritize and maintain the product backlog
• Sprint Planning: Define sprint goals and scope, setting objectives and prioritizing tasks, ensuring alignment with the overall project goals
• Stakeholder Liaison: Act as a primary point of contact for stakeholders, ensuring clear expectations and fluid communications
• Content Management: Partner with the content governance team and content owners to ensure a robust, comprehensive, fit for purpose governed knowledge base
• Testing: Help establish a testing function to ensure that products meet business requirements and are fit for purpose and ready for deployment
• Change Management and End User Support: Support change management activities and end-user training and provide production support to ensure smooth transitions and adoption of new AI products
• Production Monitoring: Review production performance, including generative responses, to help make data-driven decisions to optimize and evolve AI solution

What you’ll bring to the role:

• At least 6 years’ relevant experience, including work on a complex enterprise-wide system, would generally be expected to find the skills required for this role
• Bachelor’s degree or equivalent
• Working knowledge of emergent Gen AI technologies (e.g. ML, knowledge management, chatbots, CRM platforms) and their practical business applications, with a propensity for learning
• Proven track record working within agile development practices and managing product backlogs
• Excellent project management and organizational skills
• Strong analytical and innovative problem-solving skills, ideally leveraging business process and data analysis to make informed product decisions
• Effective communication skills, able to distill complex concepts into artifacts detailed enough to meet the needs of end users or technical stakeholders but can be easily interpreted by senior management
• Experience in Human Capital Management / Human Resources and/or Financial Services desirabl