General Collections Intermediate Associate

at  University of Michigan

JOB SUMMARY

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transactional support.
Reporting to the Accounts Receivable Services Supervisor, you will be an important member of the Accounts Receivable team. Our Accounts Receivable Team processes financial transactions received by the U-M SSC from the University of Michigan community and their business partners. You will support general receivable collections activity on behalf of the university.

REQUIRED QUALIFICATIONS*

• High School diploma or equivalent
• 1+ years of experience providing customer service
• Intermediate level proficiency with data entry
• 1+ years of experience with business software solutions

RESPONSIBILITIES*

• Follow up on invoice payment status with the customers list you are responsible for
• Review and respond to customer inquiries promptly and address issues as they arise
• Partner with our customers to send uncollectible invoices to third-party collection agencies or write off
• Research unidentified payments and apply to the appropriate customer account

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Seven paid holidays and four paid season days.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expense