General Manager

at  1800GOTJUNK

1-800-GOT-JUNK? IS GROWING AND LOOKING FOR AN EXPERIENCED, HIGH-PERFORMANCE GENERAL MANAGER TO LEAD THEIR FRANCHISE. WE’RE PART OF THE WORLD’S LARGEST JUNK REMOVAL SERVICE, WITH 175 INDEPENDENT AND LOCALLY OWNED LOCATIONS ACROSS THE US, CANADA, AND AUSTRALIA, AND WE’RE KNOWN FOR REVOLUTIONIZING THE INDUSTRY THROUGH THE CONSISTENT DELIVERY OF OUR WORLD-CLASS CUSTOMER EXPERIENCE.

We’re looking for an energetic, creative, problem solver and goal-oriented leader who thrives on challenges, possesses a relentless drive for excellence, and can just flat-out get things done! We have a positive team culture - We work hard and play hard and need you to guide the team into our next chapter of growth.

ABOUT THE POSITION:

The General Manager is the single point of accountability for the business including sales growth, hitting KPIs, training and development, and maintaining a smooth operation. This position requires a leader who has the ability to manage multiple priorities and tasks and has proven strong organizational and people skills in a high-growth, fast-paced environment. We are looking for a person who responds positively to challenges and has experience working with competing priorities.
DAYS/HOURS: 45-50 hours per week (Flexibility for Monday - Sunday)

Responsibilities Include:

• Set and Hold Accountable to the following Company Standards:
• Facility Standards, Operational Process Standards, Equipment Standards, Safety Standards, Training Standards, Implement Junktion Standards Companywide, Truck Claims Filing & Tracking
• Keeping track of the company’s revenue margins and conducting budget reviews to maximize profits
• Leading all operational staff meetings, focusing on metrics, goal setting, wins, and reviews on performance
• Train and develop the operations and truck team staff to uphold performance excellence
• Developing and executing new growth directives
• Working with the People & Culture team to address hiring needs; including final in-person interviews
• Oversee employee training programs
• Conduct performance reviews based on a standardized schedule
• Liaising with ownership to develop financial plans and ensure company-wide operational excellence
• Enforcing operational policies and procedures
• Ensure compliance with all health and safety requirements and company policies are followed and enforced
• Continuously drive and develop a positive culture among the field staff

The skills you possess:

• Leadership Skills – has the confidence and ability to set goals, motivate and lead people
• Decision Maker - Strong decision-making capabilities. Can collaborate and delegate
• Communication Skills - Exceptional interpersonal and communication skills, including writing, speaking, and active listening.
• High Performer - Doing what it takes to get the job done
• Accountable and Dependable - Follow-through on commitments, team-first attitude, do the right thing
• Energetic and Positive - Uplift others, winning attitude, and drive to get each and every job done
• Careful and Quality Oriented - Safety first, protect our teammates and the company, get the details right
• Problem Solver - Effective conflict resolution and problem-solving skills
• Good organization, time management & technology proficiency - efficient and proficient office skills

The Qualifications you have:

• 5+ years of General Management and Team Leadership experience
• Ability to multi-task, work under pressure and meet deadlines, required
• Willingness to travel up to 3 times per year for leadership meetings
• Willingness to submit to a background check and drug screening, required
• The ultimate drive to work in and contribute to a fast-paced company committed to the growth and development of its people
• Ability to retain great people, drive positive results and achieve goals
• Driver’s license and clean driving record
• Proficiency in the use of G-Suite and Salesforce are assets

• Set and Hold Accountable to the following Company Standards:
• Facility Standards, Operational Process Standards, Equipment Standards, Safety Standards, Training Standards, Implement Junktion Standards Companywide, Truck Claims Filing & Tracking
• Keeping track of the company’s revenue margins and conducting budget reviews to maximize profits
• Leading all operational staff meetings, focusing on metrics, goal setting, wins, and reviews on performance
• Train and develop the operations and truck team staff to uphold performance excellence
• Developing and executing new growth directives
• Working with the People & Culture team to address hiring needs; including final in-person interviews
• Oversee employee training programs
• Conduct performance reviews based on a standardized schedule
• Liaising with ownership to develop financial plans and ensure company-wide operational excellence
• Enforcing operational policies and procedures
• Ensure compliance with all health and safety requirements and company policies are followed and enforced
• Continuously drive and develop a positive culture among the field staf