General Manager - British Oak pub - Mosborough, Sheffield

at  True North Brew Co

https://www.britishoakalehouse.co.uk
The British Oak is a traditional pub with a modern outlook, serving the local community with craft beers, fine wines & spirits and cocktails alongside a menu of true British classics and fresh pizzas from the outdoor pizza oven in light nights.
As well as being a great local to enjoy a pint and a Sunday roast, the British Oak also stages numerous large events throughout the year, such as our very own music festival ‘Oakstock’, which gets bigger and better each year!
Working for this independent group means you get the freedom and autonomy to really contribute to everything that goes on in the venue -from food and drink menu development, product selection to event planning & delivery; you’ll be able to flex your creative muscles, indulge your passion for food & drink and be part of something truly exciting!
If you are considering this role then we are looking for a true front of house host whom everyone knows is the Landlord/Landlady. You will have a good experience of running large events and driving sales ideas. Experience with kitchens is a must, as is the ability to work hand in hand with the Head Chef to create string FOH and BOH communications. Training will be a key asset of yours as you drive service standards ever higher on a quest to turn your customers into fans.
Applicants should want to be part of the local community, live within 20 minutes commute and have at least 2 years GM experience or be an over achieving deputy or Asst with relief experience.
Initial 30 mins video interview will lead to final interviews based on business plans for those that are successful.

Salary 36.2k per annum, live off

General Manager - Overview of the Role
The role of the General Manager is to maximise and grow the people, processes, product, productivity and performance of their venue. The General Manager must deliver strategic action plans that are specifically designed to enhance, grow and support the achievement of exceptional customer experience, team development, compliance, standards, stock control and therefore total sales targets and profitability of their Venue.
Reporting to: Hours:
Day to Day – Area Manager 45 hours - To suit the needs of the business
Supported by:
Executive Team:
Design/Finance/Marketing/Training and Development/Sales/Brewery/Executive Chefs
Personal Characteristics
The General Manager will be confident in managing and developing the people, processes, product, productivity and profitability in their venue.
Here at True North we celebrate individuality and we create great experiences for our customers and teams. We always think local and strive to support our communities to make things better every day for everyone around us. We are always true to ourselves delivering the best fresh local produce and work hard to always exceed expectations; therefore, we like our managers to be creative and innovative.
We enrich people’s lives both customers and our teams therefore you must be able to conduct positive, proactive training and coaching sessions to grow yourself (and your teams) skills further. You must have great people skills, be approachable and driven to not only succeed yourself but inspire others to achieve with you.
We own it! We constantly strive to be the best we can be, do the right thing and we are always accountable. Therefore, you will need excellent administrative skills, a keen eye for detail, and be willing to multi-task and problem solve efficiently on a daily basis. You must be pro-active, seizing every sales opportunity and ensuring maximum customer and team satisfaction levels.
We respect each other, we collaborate and we work hard to build trusting relationships with our teams and departments. You will need to think ethically, be willing to learn from others and show empathy and support others when it is needed. We do this by enjoying ourselves! We celebrate success, always communicate positively and every day we strive to raise others spirits
The General Manager must have great people skills, be approachable and driven to not only succeed themselves but inspire others to achieve with them.
Personal Requirements
A minimum of 2 years of people management experience, preferably in the hospitality industry
Ability to grow teams, processes and sales
System, administration, cost and stock control management skills
Adept in all areas of social media, understanding the importance of digital sales and the levers to positively influence these
Strong administrative and IT skills and the ability to learn company processes and platforms efficiently
Must hold a valid Personal Alcohol License
High level of interpersonal skills with ability to inspire a varied team in a fast-paced environment
Responsibilities

People:

• To lead, motivate and inspire members your team to develop a highly motivated and committed group of individuals to achieve their goals.
• To manage, coach and support all staff in the daily operations of the business, from the management team, to kitchen, bar/floor team and security staff.
• Be responsible for the recruitment, onboarding, development, training and performance reviews of all team members and managers.
• Adapt to different learning and engagement styles and build supporting manager relationships to create solid multi-talented, innovative and inclusive team structures.

Process:

• Security and building maintenance including - Health & Fire Safety of the building, Food Safety and First Aid and compliance documentation such as Risk Assessments, Incident Reports, Staff Training and Food Safety records.
• Legal Processes – Safe, responsible and legal sale of alcohol in the venue as the Premises Licence Holder, General HR Management and compliance auditing.
• System Management Including – Stock, EPOS, customer CRM, online training and development manager and takeaway platforms.
• Operational finance including – Cash control, stock control, Reconciliation of takings and banking of revenues, extensive reporting and YOY planning and budgeting.
• Social Media, Marketing and Design management including – POS, multi social-media platform engagement, menu planning, event management and marketing campaign support.

Product:

• Maintenance of impeccable cellar standards to ensure all lines are delivered in peak condition.
• Working with our beverage co-ordinator to produce fresh, relevant and on trend beverage offering in line with company specification and develop bespoke specials for your venue.
• Working with Head chef to menu plan, creating a core menu of fresh, locally sourced favourites and specials with the wow factor.
• Creation, costing, development and implementation of the food and drink menus for the venue, with respect to GP targets and contracted must-stock lines.
• Continual development of product knowledge, allergens, and exceptional delivery standards.

Practical:

• Atmosphere management including cleanliness, appropriate lighting, sound, playlists and temperature audits.
• Building safety, upkeep, maintenance.
• Conversant with all areas of service, striving to provide exceptional experiences on shift for both customers and staff – Going the extra mile.
• Creation of measurable service models for both FOH and BOH with KPI for all team to follow and be developed.
• Implements highest level of customer service based upon customer friendliness and attentiveness of all team members, speed of service, quality of food and drink therefore achieving the highest possible feedback via mystery shopper reports, social networks, direct to the company or through standards checks.

Productivity:

• Planning and implementation of the Staff Rota on a weekly basis, with respect to wage budgets and sales forecasts.
• Stock management with regards to the weekly stock counting, variance analysis, completing orders from suppliers/breweries and receipting of deliveries.
• Proficient in the use of Microsoft Office applications and other ICT programs designed for the management of tills, daily takings, bookings administration and staff payroll.

Performance:

• Profit and Loss - Full and comprehensive management of fundamental business operations to achieve maximum profit whilst exceeding customer expectations.
• Customer Satisfaction including – Response time monitoring, conversion evaluation, resolving customer enquiries effectively, complaint handling, and managing the customer feedback platforms.
• Target and audit Achievement – Driving standards and inspiring people to deliver a fantastic product, motivating individuals to achieve by aligning personal and business goals and targets.
• Driving performance in all areas of your venue - incentivising, Marketing, event and key USP creation, offer manipulations and extensive strategic planning.

Job Types: Full-time, Permanent
Pay: £36,200.00 per year

Additional pay:

• Bonus scheme
• Quarterly bonus
• Tips

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Health & wellbeing programme
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Sheffield: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Personal license (required)

Work Location: In perso

Please refer the Job description for details