General Manager

at  Bupa

ABOUT THE CARE HOME

Bupa Glenvale is a modern care home built on 2 hectares of land, set in a quiet suburb just 5km from Toowoomba. The home features a secure dementia support community for those with specialised care needs, along with a beautiful, landscaped courtyard.
We’re proud that our care homes strong commitment to a happy, quality Home is reflected in our most recent independently verified team engagement score of 80+, which is considered world class against global benchmarks.

SKILLS & EXPERIENCE

• Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.
• Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).
• Capacity to actively learn through experimentation, pivot and apply experience to new roles and industry.
• Has developed or driven continuous improvement efforts in large organisational settings.
• Experience leading others through high-pressure situations or adversity.
• Solid commercial understanding of budgets, resource management and key levers for profitability - to allow for better care outcomes and re-investment opportunities.
• Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
• A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.

ABOUT THE ROLE

As a General Manager you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader; you will lead our care home and the team to achieve its care, safety, financial, operational, customer and people objectives. You will be provided with a strong support structure, including highly experienced and supportive operational and clinical management teams. You will be rewarded with a competitive salary package and management bonuses. Play a pivotal part in driving our purpose to help people live longer, healthier, happier lives and making a better world.

DUTIES

• Create a positive and engaged culture in the Care Home for all employees to thrive in.
• Provide strong leadership to your Care Home employees, leading with Bupa’s Values to ensure your team is supported to perform at their best
• Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles
• Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care
• Ensure Aged Care Standards are embedded within the Home.
• Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace
• Deliver the required commercial outcomes