General Manager

at  Bupa

ABOUT THE CARE HOME

Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. With tropical landscaped gardens and a range of in-home facilities including a hair salon, Men’s shed and library our home provides a peaceful, welcoming environment for residents and their families.

SKILLS AND EXPERIENCE

• Proven experience in managing operations within an aged care or healthcare setting.
• Completion or working towards post graduate qualification in Health Management/Aged Care is desirable.
• Strong leadership skills with the ability to motivate, inspire, and manage a team.
• A commitment to quality care and improving the resident experience.
• Excellent financial management skills and an understanding of aged care regulations.
• A proactive approach to problem-solving, continuous improvement, and team development.

ABOUT THE ROLE

We are seeking a dedicated and compassionate leader to provide high-quality care to residents. As a General Manager with Bupa you will oversee a dynamic team and ensure our residents receive the highest standard of care in a welcoming, safe environment; you will be responsible for overseeing all aspects of the care home’s operations, including delivering quality care, managing financial performance, and leading staff development.

DUTIES

• Collaborate with the Care Manager and clinical staff to ensure care services are aligned with individual resident needs and Bupa’s standards.
• Develop and implement continuous improvement plans to enhance resident experience and care outcomes.
• Ensure all feedback, concerns, and complaints are addressed promptly and in accordance with Bupa’s guidelines.
• Provide operational support, guidance, and leadership, including being available on-call as needed.
• Manage key operational metrics, including occupancy rates and incident reports, ensuring optimal performance.
• Monitor and manage the care home’s financial performance, ensuring budget targets are met.
• Lead recruitment and retention initiatives to build and maintain a strong, dedicated team.
• Foster a positive workplace culture by mentoring staff, setting clear expectations, and providing performance feedback.