General Manager

at  Canada Data Communications Management Corp

LOCATION: MONTREAL

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.
Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency – no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.
We’re looking for a General Manager who oversee the entire operations of our Montreal plant. This individual will be responsible for planning and implementing strategies to achieve and exceed budgetary and operational objectives and coordinating the efforts of various departments to maximize overall efficiency for the benefit of our customers and the organization.

REQUIREMENTS:

• Bachelor’s degree in business administration or equivalent experience
• Advanced skills in Microsoft Excel and other MS Office software
• Strong people management/leadership skills with proven experience motivating and mobilizing staff
• Knowledge of organizational structure and strategy, service level agreements, goals, values and visions, with demonstrated management experience working in a unionized environment
• Familiarity with ISO 9001:2015
• Knowledge of printing industry is an asset
• Must be bilingual in French and English
  Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

• Embodies a positive and open leadership style and maintains a collaborative culture, where associates are valued and recognized for their individual and collective contributions.
• Collaborates closely with the various departments and be an integral part of the Canadian operations management team, ensuring the implementation and maintenance of best practices locally.
• Work with Customer Service, Finance, Procurement, HR, OHS, Quality and Production teams to ensure overall operational efficiency.
• Maintain strategic relationships with product and service providers, making sure that established service targets are met and business service contracts are up to date.
• Collaborates with the finance team to ensure that budget targets are met and that operation costs (bottom line) are aligned with sales fluctuations (topline).
• Documents opportunities for improvement through a solid business case that demonstrates significant operational gains and economies of scale.
• Collaborates with internal teams to contribute to the development of controls and measures and executes them in accordance with the Company’s policies, procedures, and standards to ensure sustainability, as well as meets audit requirements and client contractual obligations.
• Communicates changes to team members and appropriate stakeholders as needed. Acts as a subject matter expert in audits by answering process questions.
• Leads and manages employees by inspiring and motivating them, focusing on day-to-day management, including performance management, problem solving, and development of employees.
• Works with managers to execute a coaching and training plan for direct reports, driving employee engagement and ensuring optimal performance and quality assurance with employees.
• Coordinate various continuous improvement initiatives aimed at eliminating operational inefficiencies (downtime) and works closely with internal teams to review work methods and adjust processes to adequately train operators and ensure the highest quality standards are maintained.
• Masters the collective agreement for operational employees to apply their rights effectively and maintains a healthy relationship with the union.
• Provides a weekly update report to the general management of the Company on the progress of various initiatives.
• Act as a representative of senior management to the partners of the Company, communicate effectively and maintain excellent internal and external business relations to promote the achievement of objectives.