General Manager

at  Casa do Frango

We are looking for a passionate Senior General Manager to lead the team at our flagship site – Casa do Frango London Bridge.
Casa do Frango London Bridge is a 200+ cover dining space set across two floors, welcoming 3000+ guests each week. The site also contains a charming private dining room and the Green Room – a 45-cover speakeasy bar. Its our flagship site that opened in 2018 to rave reviews from the likes of Jay Rayner and Marina O’Loughlin.

CANDIDATE REQUIREMENTS:

Minimum 3-5 years in a previous General Manager role – please note, that unfortunately we will not be considering first time GM candidates or those with less than 3 years experience in a GM role
Experience operating high volume, high revenue sites, averaging £100k+ net per week
Obsessed with guest experience and delivering best in class hospitality to each and every guest. We are looking for a hands on, floor based GM, leading the team from the front
Excels and loves people management, adept at handling personal matters with empathy and professionalism. The ideal candidate is comfortable with difficult conversations, balancing compassion and discipline, while earning the respect of the team and establishing a positive culture
Proficient at managing a team of heads of department with the restaurant and delegating, overseeing, and following up on their responsibilities. You will be an excellent judge of ability and required areas of improvement and work to develop your HOD’s to ensure the restaurant runs like a well oiled machine, especially when you are not present
Expert in recruitment, team development and progression. Comfortable with training across all parts of the restaurant
Exceptional attention to detail. Able to spot issues before they arise across all areas of the restaurant, especially as those relate to guest experience and people/team
Relentless dedication to quality and consistency of every touch point in the restaurant. Constantly driving improvement across all areas of the restaurant, and its people. Strategic thinker able to identify areas of improvement and propose solutions on a regular basis.
Comfortable managing, training, developing and overseeing every area of the restaurant – dining room, kitchen, bar, reception/reservations/events
Expert on managing P&L: 1) driving revenue through covers, SPH, reservations, events and local neighbour & business engagement. 2) managing costs through excellent labour, GP and all other controllable cost management
Diligent in keeping your site looking and operating immaculately when it comes to property, facilities, maintenance and cleanliness.

ABOUT CASA:

Our people are at the heart of everything we do. At Casa, our teams are made up of friendly, energetic people who are passionate about great food and drinks and creating memorable moments for our guests. We are looking for someone who shares our values, is hooked on hospitality, and will support their team to be the best they can be.
Casa is a collection of four neighbourhood restaurants, which brings the sunny atmosphere of Portugal to London. Since opening London Bridge in 2018, Casa’s humble menu and signature piri-piri chicken, grilled over wood-charcoal have been well received by Londoners and critics alike. Marina O’Loughlin shared in The Sunday Times that she had “A 20 quid meal that tastes like a million bucks”. All our restaurants are a home-from-home, where we deliver a warm, genuine hospitality and serve freshly made Portuguese cuisine family style.
Having recently won Disruptor Brand at the 2023 Peach 20/20 Hero & Icon Awards and Emerging Concept at the MCA Hospitality Awards 2023, it is an exciting time to join our team.
There are opportunities for everyone at Casa and we strive to create an environment where everyone, from any background, can be happy at work, with lots of opportunity for career progression as we look to expand in 2025

Please refer the Job description for details