GENERAL MANAGER - DARTMOUTH, NS

at  East Coast International Trucks

LOCATION: DARTMOUTH, NS

ECI Dartmouth is seeking a results driven General Manager with a passion for leadership, customer satisfaction, and operational excellence. This role involves managing all aspects of dealership performance, including vehicle supply, sales, finance, service, and parts. If you’re looking for a challenging, rewarding, and exciting career opportunity, we invite you to apply today.
This General Manager role offers a unique opportunity to lead an established Dealership with strong community recognition. With strategic oversight of all operations at East Coast International, you’ll drive performance, foster collaboration, and implement best practices that enhance operations in sales, finance, service, and parts. Reporting to the VP, Heavy Truck Division, this role is based on-site at the dealership in City, allowing you to directly support the dealership team while cultivating a culture of excellence focused on customer satisfaction and operational efficiency. This role requires a strategic thinker with the ability to inspire high performance and achieve impactful goals.
If you’re ready to lead a thriving dealership to new heights, apply today!

PREFERRED EXPERIENCE (NOT REQUIRED BUT BENEFICIAL):

• Previous General Manger experience or brand experience.
• Knowledge of truck retail and wholesale financing.
• Familiarity with dealer management systems (DMS) and other relevant technologies.

KEY RESPONSIBILITIES INCLUDE:

• Managing the overall performance of the dealership, including sales, finance, service, and parts departments.
• Collaborating with department managers to set and achieve financial and operational goals.
• Leading, coaching, and developing department managers and staff to ensure a cohesive and high-performing team.
• Ensuring that the dealership delivers a superior customer experience and maintains excellent customer satisfaction ratings.
• Implementing continuous improvement initiatives and maintaining compliance with company policies and industry standards.
• Monitoring financial performance, optimizing cost efficiencies, and ensuring profitability across the dealership.
• Manage activities directly related to the supply of trucks.
• Manage activities directly related to the sales and marketing of goods and services.
• Analyzing market trends and identifying opportunities for growth and expansion.
• With support of the HR team being the onsite representative for employee relations matters.

TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED:

• A minimum of 10 years of dealership management experience.
• Proven ability to lead and develop high-performing teams across multiple departments.
• A solid understanding of dealership financials, sales, and service operations.
• Strong negotiation, problem-solving, and decision-making skills.
• A commitment to delivering exceptional customer service and achieving high customer satisfaction ratings.
• The ability to thrive in a fast-paced, results-driven environment.
• Excellent communication and organizational skills, with the ability to manage multiple priorities effectively.