General Manager

at  FirstService Residential

JOB OVERVIEW:

As a General Manager you will be responsible for the daily management of a 534-unit rental property in Astoria.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree required.
• NYS Sales license required. Must obtain within 120 days otherwise.
• Fair housing certificate preferred. Must obtain within 60 days otherwise.
• Industry certifications such as CPM, RPA or ARM desirable.
• Five-Seven (5-7) year’s experience in New York City luxury residential rental property management, new construction lease-up/building opening experience is strongly desirable.
• Familiarity with Rent Stabilization Law and DHCR filing/administrative procedures.
• NYC HPD/HDC, NYS HFA and/or LIHTC affordable housing experience very desirable.
• Experience with Local 32BJ building staffing & prevailing wage laws

• Manage the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources of the property to achieve established financial and operational goals.
• Oversee all staff and operations of a large luxury rental hi-rise, including Resident Manager, Assistant Property Manager and Leasing Agent.
• Manages the client/owner relationship by meeting with the owners, conducting property tours, providing updates & information about the property’s performance, and responding to owner requests as needed
• Monitor cash funds of the property.
• Participate, create, and present operational budget & business plan creation for the property.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property
• Implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals
• Provides input into the development of budget(s) for assigned property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as stated in the tenant’s lease agreement.
• Propose and manage market rate renewal offers. Generate renewal offers for all expiring leases.
• Develop and maintain master turn list for units to be made ready.
• DHCR Registration for all units (where applicable)
• Assist and communicate with resident as needed; resident escalations.
• Respond to all communications in a timely and professional manner.
• Attend & run meetings/calls with the ownership as needed or on a regular basis.
• General oversight of construction projects, capital improvements, compliance-related corrective work including but not limited to LL11/FISP, LL84 and elevator modernizations.
• Communicate regularly with residents regarding status of construction projects and capital improvements.
• Manage third party amenity provider
• Assure the appropriate insurance requirements are in place for all vendors via credentialing service
• Responsible for maintenance requirements of properties physical plant including but not limited to HVAC units, boilers, elevators and other building-wide infrastructure.
• Process all payables in a timely manner.
• Commencement of legal cases (non-pay, nuisance, etc).
• Commencement of collection cases.
• Responsible for monitoring illegal sublets & AirBnB rentals.
• Draft arrears reports.
• Handle eviction proceedings.
• Knowledge of rent stabilization guidelines.
• Oversight of all building staff, scheduling, meetings and labor/HR related matters.
• Review and approve weekly payroll for building staff.
• Reply to social media related building reviews, i.e. Yelp, Apartments.com, Google and other relevant venues.
• Prioritizing building purchases and repairs.
• Compliance with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various NYC agencies (DOB, DOHMH, FDNY, HPD and others). Responsible for taking immediate action when a violation is issued.
• Ensure implementation of safety and security safeguards and procedures are properly managed.
• Interface with internal departmental personnel (accounting, compliance, leasing, etc.).
• Act as liaison between bldg. owners, tenants, vendors and management.
• Conduct thorough interviews for potential building open positions, temp positions, etc.
• Responsible for coordination of background and drug tests of potential new hires.
• Responsible for preparation of monthly construction draw for Owner funding.
• Regularly seek, evaluate and execute methods to preserve client cash and capital and find new sources of ancillary income.
• Available during emergency situations.
• Perform regular inspections to ensure building safety, maintenance, cleanliness, etc.
• Direct Reports: Assistant Property Manager, Leasing agent, Building Service Staff.