General Manager - Food & Beverage Outlets

at  Fairmont

WHAT’S IN IT FOR YOU?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary dry cleaning of business attire
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• Annual paid vacation, 12 statutory holidays, 1 special day and 5 days of paid sick leave
• Transportation benefit for coverage of YVR Employee Parking Pass OR Monthly Translink Compass pass
• Leadership cell phone allowance
• Eligible for additional earnings through Leadership Incentive bonuses
• Annual salary range of $80,000 - $90,000, commensurate with experience
  Job Description

GENERAL MANAGER - FOOD AND BEVERAGE OUTLETS

We are seeking a dynamic and results-driven General Manager to lead the Jetside Lounge, Globe@YVR, In Room Dining and Banquet operations at the Fairmont Vancouver Airport. The ideal candidate will be a passionate leader with a proven track record in driving revenue, Brand and LQA standards, and fostering a luxury service culture. As General Manager, you will play a pivotal role in ensuring the success of the hotel’s Venues by overseeing day-to-day operations, developing training programs on delivering exceptional guest experiences, and supporting the overall growth of the establishment.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum of 3 years of experience in a senior management role within a luxury restaurant or hotel setting
• Entrepreneurial mindset with strong interpersonal and problem-solving abilities
• Proven track record in driving revenue and achieving financial targets
• Strong understanding of LQA standards and a commitment to delivering exceptional guest experiences
• Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team
• Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant’s operation
• Ability to work effectively with programs including Microsoft Office, Open Table, Opera and Silverware
• Adept at problem-solving, decision-making, and conflict resolution
• Knowledge of the local culinary scene and trends
• Must possess and maintain valid Serving It Right certification
• Bachelor’s degree in hospitality management, business, or a related field is preferred
  Additional Information
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Team Leadership and Development:

• Work in partnership with Jetside, Globe@YVR, In Room Dining and Banquets to execute flawless operation
• Recruit, train, and mentor, ensuring a positive and motivating work environment, ensuring a guest-centric mindset
• Conduct performance evaluations and provide constructive feedback
• Empower and support colleagues to resolve guest issues promptly

Revenue Generation:

• Develop and implement innovative strategies to drive revenue and maximize profitability, while collaborating with the marketing team to create promotions and social events
• Ensure forecasting accuracy and strategies to strive to achieve financial budget, analyze reports, find growth areas, optimize sales
• Implement effective cost control measures of all food, beverage, labor and operating expenses

Leading Quality Assurance Standards:

• Uphold the highest standards of excellence, as set by the Brand and LQA

Sustainability, Health, and Safety Compliance:

• Actively participate in the Fairmont Sustainability Program, Food Safety Committee and determine department-specific action items
• Maintain strict adherence to health and safety regulations, ensuring a safe and clean environment for both guests and staff implementing best practices related to food handling, sanitation, and workplace safety

Qualifications