General Manager

at  HealthOne

Toronto, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate17 Dec, 2024USD 90000 Annual19 Sep, 2024N/AWorkplace Culture,Strategic Planning,People ManagementNoNo
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Description:

HealthOne is seeking a General Manager to provide onsite leadership & strategic direction for our growing multi-disciplinary healthcare business.
HealthOne allows individuals to conveniently access 8 key health & wellness services – family & walk-in medicine, dental care, mental health counselling, physical rehabilitation, wellness practitioners, optometry & optical, medispa & skin care, and more. We are thrilled to continue building a team that will help drive our mission of well-being empowerment and inspiration to as many people as possible.

JOB SUMMARY

In this engagingly unique opportunity, you will play an integral role in fostering a unified, innovative and community-centric environment at HealthOne by providing hands-on leadership in the areas of:

  • People & Culture, Recruitment
  • Site Operations
  • Financial Excellence
  • Strategic Growth & Development
  • Patient Acquisition
  • Patient Success & Experience

The General Manager will ensure all pillars listed above are managed appropriately and executed on regularly in order maintain operational standards & encourage continuous growth.
The General Manager will also work closely with and receive high-level direction & support from the HealthOne leadership team across Clinical, Marketing, Finance, HR & Strategy functions. As such, our ideal candidate will have the ability to exercise sensible discretion, confident decision-making and thrive with a significant amount of autonomy.
If you are naturally inclined to develop relationships, able to execute sound business strategy, and are excited by the idea of playing a role in the promotion of health & well-being at the community level, we would love to hear from you!

REQUIREMENTS

  • Bachelor’s Degree in healthcare administration, business, or similar area of study.
  • Management experience within healthcare setting.
  • Skilled in people management with a proven track record of training and coaching staff in a fast-paced, client-facing setting.
  • Ability and passion for leading a team while creating a productive & positive workplace culture.
  • Proficiency in strategic planning and managing budgets to ultimately achieve business targets.
  • Experience with creation as well as implementation of policies & procedures.

Patient Success & Experience

  • Promotes behaviours that encourage patient retention and facilitate interdisciplinary programs of care

Responsibilities:

RESPONSIBILITIES

People & Culture, Recruitment

  • Trains, coaches, manages, empowers and inspires staff to deliver to their full potential.
  • Analyzes workforce continually and identifies organizational gaps.
  • Oversees recruitment and onboarding of staff across all practitioner and administrative functions when necessary.

Site Operations

  • Ensures optimal site operations by managing staffing capacity, facilitating maintenance & infrastructure management and implementing relevant improvements.
  • Develops, implements and maintains policies & procedures in order to ensure operational standards are maintained.

Financial Excellence

  • Attains annual revenue goals through the development of tools, programs and internal controls as well as efficient expense & resource management.

Strategic Growth & Development

  • Determines development opportunities, including but not limited to additional clinical services & programs of care, based on KPI metric analysis.

Patient Acquisition

  • Drives patient acquisition efforts via marketing partnerships, digital platforms and loss leader channels.

Patient Success & Experience

  • Promotes behaviours that encourage patient retention and facilitate interdisciplinary programs of care.

In this engagingly unique opportunity, you will play an integral role in fostering a unified, innovative and community-centric environment at HealthOne by providing hands-on leadership in the areas of:

  • People & Culture, Recruitment
  • Site Operations
  • Financial Excellence
  • Strategic Growth & Development
  • Patient Acquisition
  • Patient Success & Experienc

Success in this role will mainly be quantified by the following metrics:

  • Employee satisfaction (employee engagement scores)
  • Patient success (feedback scores, retention)
  • Annual performance target attainment (EBITDA


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Health Care

Graduate

Healthcare administration business or similar area of study

Proficient

1

Toronto, ON, Canada