General Manager High Rise- On-Site Property Operations

at  FirstService Residential

OB OVERVIEW:

he Gneral Manager On-Site Property Operations esures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Board of Directors, and membership, and has oversight over all aspects of the operations of the building. This would include, but is not limited to: building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary. The General Manager takes pride in the look and feel of the building and “owns” the activities of all vendors and staff deployed in the building.C
ensation: $145-$160KFir

ER, FRONT DESK STAFF, ENGINEE

• and Maintenance Staff, etcDevelop staffing plans and use approved job descriptions to set performance expectations.Ensure FSR assoc
• es are trained and follow our policies, procedures and global service standards.Vendor s
• f (Security, Custodial, Engineering, and Maintenance) should be held to same standards as FSR perso
• l whenever possible.Travel:Must have reliable transportation and be able to drive to other work locations. Most Board meetings tak

EES WITHIN

is classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive considera
n for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state l

ies listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.Acquire a

• derstanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.Quickly gain
• working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc…), and assimilate standard operating policies and procedures.Recruit, hire,
• ain and supervise all building staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.Promote FSR’s Gl
• l Service Standards amongst FSR associates and vendors. Include these standards in daily coaching and performance management discussions.Proactively inspec
• uilding and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.Ensure all fire, lif
• nd safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.Ensure operating proce
• es and preventative maintenance plans are in place for all key systems. (Elevators, HVAC, Pumps, Boilers, Security, etc…)Respond to homeowner / r
• dent requests for maintenance or compliance issues, or architectural change approvals.Create an annual calendar
• key client meetings and events and incorporate into FSR Connect and personal calendar.Work with Association legal
• nsel on any pending or existing litigation and provide periodic updates to the Board.Prepare and post board meeting
• endas.Prepare concise, yet detail-orie
• d, board meeting packets which allow the Board to make informed decisions without lengthy discussion.Attend and participate in Board an
• ommittee meetings and prepare minutes.Approve and code vendor invoices and
• sure vendors comply with the terms of their service contracts.Gather detailed bids for major non-rec
• ing projects or for requested changes in recurring vendor contracts.Monitor the financial position of the As
• iation and present monthly financial reports and any documents requiring Board member signatures.Lead Boards toward the development of shor
• erm and long-range plans and develop recommendations for specific action plans to achieve Board objectives.Prepare annual budget drafts with updated re
• ve study disclosures and ensure the annual budget is distributed in a timely manner.Support the activities of various Board sub-co
• ttees and provide a seamless connection between the Board of Directors and committees.Administer the Annual Election and meeting.Ensu
• annual CPA audit / review is completed and
• tributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA.Assess and monitor community needs: identify opportu
• ies for improved communication or service delivery methods. Implement programs or improvements.Other duties as assignedConduct business at all times
• th the highest standards
• personal, professional and ethical conduct.Perform or assist with any operations as required to meet
• ent needs and company deadlines. Notify supervision of unusual or non-recurring equipment, operating, or staffing problems.May participate in any variety of meetings and work groups t
• ntegrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.Ensure all safety precautions are followed while performing th
• ork.Participate in FSR training activities and updates and follow al
• olicies and procedures.Perform any range of special projects, tasks and other related dut
• as assigned.Skills and Experience:Bachelor’s degree in public administration

sociate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to lift 25lbs.Must be able to sit for extended periods of time.Must be a

• to stand for extended perio
• of time.Must be able to communicate both on the
• ne and in person with our clients in order to resol
• issues and manage the business.Must have finger dexterity for typing/using a keyboard.Associate must work on-site during stand
• business hours.Associate is expected to work after ho
• , including but not limited to, conduct Board Meetings, or
• ress emergencies.Must be mobile enough to move around both the office in order to make copies, send mail and faxes an