General Manager

at  Inland Truck Equipment

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.
This position is located at our parts retail location in Quesnel, BC.

• Hires, trains, and motivates all dealership department managers.
• Plans dealership operations for the coming year, prepares operating and capital budgets and submits to senior management for approval.
• Meets with managers and sales staff individually to develop monthly and annual goals and objectives, to review actual performance, and to assist with and advise best marketing actions.
• Monitors and prepares operating reports, including benchmark targets and fixed operations analysis, with senior management, developing ongoing adjustments to marketing focus to yield improvements in branch performance.
• Provides enthusiastic leadership to help shape employees’ attitudes and build morale.
• Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs with department managers.
• Meets with customer and ensures high level of customer satisfaction.
• Develops and maintains a good working relationship with all vendors, lending institutions and manufacturer personnel, ensuring that the interest and reputation of the company is kept to the standards endorsed by the company.
• Stays informed of manufacturer programs, policies and procedures and ensures appropriate dealer operation implementation.
• Provides adequate and appropriate staff training including reviewing and approving training requests. There is a corporate expectation for professional and technically capable staff. The General Manager is ultimately responsible for meeting this expectation.
• Ensures the safety of all employees
• Participates in special assignments and/or projects as assigned by Regional General Manager.

Supervisory Responsibilities:

• Direct supervision of all branch department managers.
• Directs and monitors all management or supervisory personnel functions for the service, and parts departments. Completes formal performance evaluations of the department managers, and ensures that performance evaluations are completed for all other personnel in these departments, at regularly scheduled intervals.
• Along with the Service Manager, and Parts Manager, forecasts goals and objectives for the branch and strives to meet them.
• Monitors and controls the performance of the service, and parts departments using appropriate reports, tracking systems and surveys.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance

Other Duties:

• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Ensures that reporting systems required by general management and the manufacturers are maintained.
• Works with the managers to develop and implement a marketing plan which promotes new and repeat business
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Becomes familiar with and complies with the Company’s Health & Safety Manual, WorkSafe BC (Canada) or OSHA (US) regulations, including hazardous waste disposal, the use of personal protective equipment where required, orientations for young and new workers, and ensuring that WHMIS and TDG training is provided.