General Manager

at  KERB Seven Dials Market

COMPANY OVERVIEW

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited.
We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.

ROLE OVERVIEW

As the General Manager at Seven Dials Market, you’ll be at the heart of one of London’s most vibrant food destinations, taking the helm of our 25,000 sq ft food hall in Covent Garden, leading our team, our bars and our 20 independent food traders to deliver exceptional hospitality and a first class health and safety culture in an exceedingly busy market environment seven days a week. We are looking for an experienced and enthusiastic General Manager who thrives in a fast paced, high volume environment.
You’ll be a natural leader who communicates with empathy to our team and to our tenants, driving consistently high standards to ensure each guest has a great time, every time; and building systems to ensure every team member has a great shift every day. We operate all of the bars and front of house elements on site (with exciting plans to develop and deliver two new bars this year), and you’ll be working closely with the Ops Manager, central support team and on site team to strive towards our shared goals of being recognised as a great place to work; leading a diverse team that is representative of London; delivering positive EBITDA; working on our sustainability target of becoming carbon neutral over the next few years; and working with our social enterprise KERB+ on delivering positive social impact in our home city. If you’re a hands-on leader who excels in high-volume environments and is passionate about hospitality, this is your opportunity to make your mark at Seven Dials Market.

WHAT YOU’LL BE DOING

• Ensure clear communication channels between KERB and traders
• Ensure timely and accurate information and documents are provided for the finance team and Senior Management Team
• Participate in setting budgets and KPIs and be accountable for delivering on both
• Support the Head of Venue Ops with the overall logistics of the site including waste, cleaning, clearing, H&S, deliveries etc
• Ensure compliance through the FoodAlert system
• Ensure we are constantly delivering ‘exceptional hospitality’
• Shape and create a culture and environment where people want to work