General Manager

at  LKQ Euro Car Parts

JOB OVERVIEW

As a key member of the Group Operations senior leadership team, this role will lead the warehousing teams to ensure top-tier health and safety, operational excellence, employee engagement, and customer service. With people central to success in operations, a strong passion for team development is essential.
Operations is vital to LKQ Euro Car Parts, enabling next-day delivery for over 90,000 SKUs. Achieving near 100% accuracy and on-time performance is a key differentiator, with deliveries made overnight from three Central Distribution Centres (CDCs). The main CDC (T2) utilises advanced automation for 70% of its output, and this role will optimise performance across both automated and manual operations.
The B2C e-commerce operation also runs from the main CDC, and ensuring its efficiency while driving continuous improvement is a key responsibility.

SKILLS AND EXPERIENCE

• Proven experience in a senior leadership role within complex, time-sensitive, and high-service logistics operations.
• Relevant qualifications in logistics, supply chain management, or a related field
• Strong personal impact, credibility, and gravitas, with the ability to communicate effectively with stakeholders at all levels, from the boardroom to the shop floor.
• Highly numerate and analytical, with strong presentation skills and the ability to convey complex data clearly.
• Strong problem-solving skills, with the ability to simplify and resolve complex challenges.
• Collaborative working style with a history of fostering cross-functional teamwork and achieving successful outcomes.
• Engaging and open-minded, with a willingness to experiment and learn from both successes and failures.
• Intellectually curious, with a persistent approach to identifying and addressing root causes.
• Experience with the operation, optimisation, and improvement of automation systems is advantageous.
• Exceptional attention to detail, balanced with an ability to understand and contribute to broader corporate goals.

• Strategically plan, organise, and consistently achieve exceptional customer service performance in both branch and e-commerce operations, meeting service level agreements (SLAs).
• Provide leadership, development, and direction to the Senior Operations Managers, ensuring all objectives are achieved in alignment with business targets, policies, and company values.
• Collaborate closely with the Group Resource Planning Manager, Senior Operations Managers, and the Logistics Training Manager to align staffing levels with agreed objectives and budgetary constraints.
• Personally drive the development and implementation of people engagement initiatives, fostering significant improvements in warehouse operations.
• Provide strategic input to the COO, Head of CDC, and other Supply Chain leaders, identifying operational enhancements and site investments, developing business cases, and delivering agreed outcomes.
• Focus on career development for direct reports and the broader team, ensuring clear career pathways, with a strong emphasis on diversity and inclusion within management roles.
• Manage and exceed budgetary targets and have full ownership for your P&L, embedding continuous improvement (CI) methodologies and practices across operations.
• Ensure proactive, transparent, and professional communication with the business and key stakeholders, promoting openness to feedback and improvements.
• Serve as a key liaison between the warehouse operations and the Head of CDC, ensuring coordinated business operations and alignment across internal stakeholders.