General Manager

at  Lookers

GENERAL MANAGER

Jaguar Landrover of West London has an outstanding reputation within the automotive industry for delivering exceptional service and providing quality vehicles. Our people are our most valuable asset and are at the very heart of our success.
A rare and exciting opportunity has become available for a driven and talented leader to join our team as General Manager, for our JLR dealership.
Your role as General Manager will be to effectively manage the resources within our West London dealerships to achieve business objectives including sales volumes, profitability, employee satisfaction, customer satisfaction, and loyalty levels. This is a fantastic role for the right person to put their talents to the test, by enhancing our already successful business.

You will lead a highly motivated team in delivering world class customer service experiences. Communicating, team building, and coaching your managers and colleagues at Mercedes Benz of West London

• Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams
• Communicate and maintain customer service standards and measurements in line with the requirements of the Brand
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated
• Train and develop department managers in line with organisational requirements
• Agree objectives & work standards with department managers reviewing their performance regularly
• Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetration

We are looking for someone who is already operating at an established Manager level who wants to take their career in the automotive industry to the next level.
We require someone who can demonstrate effective people management skills and has the ability and experience to draw the best performance from their team, as well as communicating effectively to build relationships with employees and customers.
Our General Manager will be a real go-getter with a positive can-do attitude that has genuine regard for the importance of the customer to the sustainability of the business. As representatives of Lookers JLR, all of our managers act as trustworthy ambassadors and run their area of responsibility in a manner that honours the JLR values and supports Jaguar Landrover strategy.

ABOUT US:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;Enhanced holidays that increase with service

• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email keirafarrer@lookers.co.uk
Responsibilities:
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• Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams
• Communicate and maintain customer service standards and measurements in line with the requirements of the Brand
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated
• Train and develop department managers in line with organisational requirements
• Agree objectives & work standards with department managers reviewing their performance regularly
• Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetratio