General Manager (m/f)

at  Falkensteiner Hotels Residences

Do you want to work for a renowned family business and a dynamic hotel group with more than 30 hotels & residences in Europe? Do you want to “Welcome Home!” instead of a sterile atmosphere? Do you want to be actively involved in the collaboration and not just go with the flow? Do you want to aim upwards and not just stand still? Then Falkensteiner Hotels & Residences is the right choice for you!
We look forward to welcoming you to our team in Marianske Lazne as soon as possible.
General Manager (m/f)

POSITION OVERVIEW:

Falkensteiner – a growing, 360° Hospitality Group, operating in 6 European countries, is currently looking for a General Manager who is a strong, hands-on operational role model with a passion for hospitality, a charismatic presence, and with excellent communication skills. This leader will develop and oversee the operation of the largest 5-star medical and wellness Spa Hotel Resort in the region, driving long-term growth and consolidating leadership in guest recognition and innovation. The ideal candidate will be an inspirational and motivational leader, fostering a culture of continuous improvement in guest services and experiences while maintaining strong relations with all stakeholders in the company. Additionally, he/she will play a key role in building a high-performing team through strategic recruitment, staff training, and development programs.

• Leadership & Inspirational Management:
• Serve as a hands-on operational role model, leading by example and setting high standards for the management team and staff.
• Inspire and motivate the resort staff to achieve excellence in service delivery and operational performance.
• Provide leadership that is both passionate and charismatic, fostering a positive, dynamic, and results-oriented environment.
• Develop in-depth knowledge and understanding of health tourism as the principal travel motive for all customer segments and distribution channels
• Develop and implement strategic plans to position the resort as the leading medical and wellness spa resort in Czech RepublicOPERATIONAL EXCELLENCE:
• Oversee the daily operations, ensuring consistent quality, efficiency, and guest satisfaction.
• Be actively involved in key operational areas, ensuring hands-on management and attention to detail across Spa, F&B, rooms division, guest services, and more.
• Implement continuous operational improvements and best practices to streamline processes and elevate service standards.COMMUNICATION:
• Prepare and present clear, concise reports, growth strategies, and performance updates to key stakeholders.
• Communicate business performance and future growth plans with in-depth knowledge, passion and confidence, building trust and ensuring alignment.GUEST SERVICES & EXPERIENCE INNOVATION:
• Continuously elevate the guest experience, developing new and innovative services and offerings that set the resorts apart from competitors in the region.
• Lead a guest-centric approach, ensuring feedback is addressed proactively and guest satisfaction is consistently improved.
• Drive initiatives to enhance the overall guest experience, ensuring the resorts deliver world-class service.FINANCIAL MANAGEMENT:
• Oversee the financial performance, managing budgets, forecasts, and P&L.
• Lead and collaborate with GEC to implement revenue-optimizing strategies, including yield management and cost control.
• Identify new revenue opportunities and implement strategic cost-saving initiatives to maximize profitability.RECRUITMENT, TRAINING & DEVELOPMENT:
• Lead the recruitment of high-quality staff, ensuring the hiring of individuals aligned with the resort’s luxury standards and vision.
• Develop and oversee comprehensive staff training programs, fostering continuous learning and professional growth.
• Act as a mentor and coach to the leadership team, promoting a culture of accountability, engagement, and innovation.
• Inspire teams to perform at their best, driving employee satisfaction, motivation, and retention.COMPLIANCE & RISK MANAGEMENT:
• Ensure all properties are compliant with local regulations, health and safety standards, and internal policies.
• Implement risk management and crisis protocols to safeguard guests, staff, and business assets.REQUIREMENTS:
• Proven experience as a General Manager in luxury resorts.
• International Experience in upscale hotel brands
• A passionate, hands-on leader with a track record of operational excellence and an ability to inspire and motivate teams.
• Exceptional communication and interpersonal skills, with the ability to engage and lead diverse teams.
• Expertise in financial management, including P&L oversight and budgeting
• Strong background in continuously improving guest services and creating unique guest experiences.
• A charismatic, inspirational leader with the ability to foster a positive, high-performance work environment.
• Fluency in English is essential; proficiency in German is an important plus.
• Ability to thrive in a fast-paced, dynamic environment.PREFERRED QUALIFICATIONS:
• Experience in managing resort properties, preferably with spas
• Degree in Hospitality Management, Business Administration, or a related field.
• Knowledge of central European markets and local regulations.BENEFITS:
• Competitive salary with performance-based bonus
• Company car for private use
• Accomodation on-site, relocation support if needed
• Professional development and career growth opportunities within a growing hotel group.
  This role is ideal for a passionate and charismatic hotel professional with a hands-on approach to management. The successful candidate will lead by example, inspire teams, and ensure the resort will further strengthen the Falkensteiner brand in Czech Republic
  If you have any questions, please do not hesitate to contact us via email.
  We look forward to your request!
  CONTACT: HR Klára Zelenková - klara.zelenkova@falkensteiner.com